Director of Participant Strategy & Engagement at Richmond Pharmacology, overseeing strategic operations and participant engagement in clinical studies. Driving collaboration and compliance for successful recruitment targets.
About the role
- Director leading operational efficiency within Capital One's servicing sector by driving transformations and strategic initiatives. Collaborating with a team to enhance operational processes and customer service.
Responsibilities
- Identify and drive transformation improvements across our US Card servicing footprint
- Lead the development of strategic roadmaps to harness platform capabilities for a global operational workforce
- Demonstrate leadership by leading a team of ~10 associates across multiple job families including process and OSS
- Work with analyst and product teams to leverage data and technology to improve the tools our agents use to service customers
- Strengthen the analytical and critical thinking skills of a team to unlock the solutions that will transform Channels
Requirements
- High School Diploma, GED or Equivalent Certification
- At least 5 years of experience in People Management
- At least 5 years of experience leading in process or project management
- At least 5 years of experience in strategic planning
- Bachelor's Degree or military experience (Preferred)
- PMP, Lean, Agile or Six Sigma certification (Preferred)
- At least 7 years of experience delivering transformational initiatives through process or project management (Preferred)
- At least 7 years of experience in People Management (Preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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