Director, Operating Risk and Control overseeing compliance for consumer financial products including prepaid debit cards. Partnering with internal teams and external banks to ensure regulatory alignment.
Responsibilities
Serve as the first line of defense for a portfolio of consumer products
Partner closely with product owners, legal, compliance, risk, cybersecurity, and sponsor bank partners
Design and oversee systems, processes, and controls that ensure regulatory compliance and operational integrity
Act as a liaison between internal teams (Compliance, Legal, Privacy, Cybersecurity, Risk) and external banking partners
Coordinate regular meetings with external bank partners to ensure alignment and compliance
Review and improve customer-facing content and processes in collaboration with cross-functional teams
Develop and execute risk and compliance strategies aligned with business goals and regulatory requirements
Support adherence to financial regulations including BSA/AML, KYC, Reg E, data privacy, and card issuing best practices
Monitor compliance controls and key risk indicators, identifying weaknesses and recommending solutions
Manage internal audits and controls testing to assess effectiveness and ensure controls operate as intended
Resolve findings from internal teams, regulators, or banking partners through timely corrective actions
Oversee development of policies related to financial crimes, fraud prevention, and customer data protection
Requirements
10+ years of experience in risk management, compliance, or operational controls within financial services
Strong knowledge of regulatory frameworks including BSA/AML, KYC, GLBA, CFPB, and data privacy laws
Experience working with BIN sponsorship banks, card networks and navigating third-party risk and compliance requirements
Proven ability to lead cross-functional teams and manage complex stakeholder relationships
Expertise in designing and implementing controls for consumer financial products and services
Strong analytical and problem-solving skills, including root cause analysis and remediation planning
Experience with internal audits, business control strategies, controls testing, and regulatory examinations
Excellent communication and documentation skills, with the ability to translate regulatory requirements into operational processes
Ability to stay current on industry trends, regulatory changes, and emerging risks in payments and card issuing
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