Onsite Senior Manager, High Risk Client Management

Posted 18 hours ago

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About the role

  • Prioritize and manage HRC Enhanced Due Diligence (EDD) risk assessment workflow processes for the Canada Personal & Commercial Business unit and ensure the Global Standards for Client Risk Management (CRM) and EDD are executed consistently
  • Partner with the Financial Intelligence Unit (FIU), Insights & Analytics, and Global AML Compliance teams to ensure HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach
  • Responsible for the oversight of timely, accurate, and complete files across the HRC Team, including the consistent and standard use of the case management tool
  • Create an environment and culture that allows us to attract and retain high performing employees
  • Help individuals and teams achieve high performance through building capabilities, and effective coaching and performance management
  • Provide candid and actionable feedback, coaching and development on progress toward goals and behaviors exhibited to achieve outcomes through regular check-ins to support the Growth Mindset, and a focus on living RBC values
  • Assist the Director, HRC in the annual review of HRC policies and procedures
  • Liaise and partner with the Insight & Analytics and Transformation Teams, as well as other internal partners to ensure smooth implementation of all process documentation, process improvement changes and any major projects

Requirements

  • Post-secondary education or equivalent experience
  • Strong Financial Crimes, AML/Fraud knowledge to prevent the use for RBC’s financial services for money laundering and terrorist financing
  • Demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Clients/EDD investigations and/or a law enforcement/regulatory background and/or banking background
  • Standards for knowledge and experience for assigned area of responsibility
  • Awareness of banking products, requirements and regulations
  • All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles
  • Effective and strong written and oral communication skills
  • Highly developed organizational skills and the ability to work within strict deadlines
  • Skilled in Microsoft Office Outlook, Excel, Word applications. – (Level 2 or above)

Benefits

  • A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work

Job title

Senior Manager, High Risk Client Management

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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