Global HR Business Partner focusing on organizational performance within a B2B SaaS environment. Partnering with Sales leadership to drive clarity, speed, and accountability in execution.
About the role
- Director of Human Resources leading North American HR operations. Responsible for strategic HR initiatives and compliance across the U.S., Puerto Rico, and Canada.
Responsibilities
- Lead and manage the North American HR function in the region.
- Supervise and mentor the HR Business Partner and HR Specialist, fostering a high-performance and service-oriented team.
- Partner with North American leadership to develop and execute people strategies that enable business success.
- Develop and execute the employee relations strategy aligned with company values and culture.
- Oversee complex cases, including investigations, conflict resolution, disciplinary actions, and separations, ensuring fairness, consistency, and legal compliance.
- Partner with outside legal counsel on employment law, compliance, and broader HR risk matters to ensure consistent, legally sound people practices across North America.
- Design and implement scalable HR processes and systems to support a geographically dispersed workforce.
- Ensure compliance with federal, state, provincial, and local employment laws and regulations across the U.S., Puerto Rico, and Canada.
- Collaborate closely with global HR teams in the UK and EU to ensure alignment, consistency, and knowledge sharing across regions.
- Support and participate in design and implementation of global HR process and policy with the RS Group COE leaders and teams.
- Partner with the shared North America Total Rewards team based in Texas to support compensation, benefits, and recognition programs.
- Drive initiatives in employee engagement, performance management, workforce planning, talent development, and diversity, equity, and inclusion (DEI).
- Manage vendor relationships related to HR services (e.g., payroll, benefits, HRIS).
- Lead change management efforts related to organizational development and process improvements.
- Serve as a strategic business partner and trusted advisor to leadership on all people-related matters.
Requirements
- Bachelor’s degree in human resources, Business Administration, or related field; Master’s degree or HR certification (e.g., SHRM-SCP, SPHR) preferred.
- 8+ years of progressive HR experience, with at least 3 years in a leadership role.
- Experience managing HR in a multi-state and international context (U.S., Puerto Rico, Canada).
- Strong knowledge of employment laws and HR best practices across North America.
- Strong operational, hands-on experience across the full HR lifecycle.
- Proven track record of managing a disciplined, process-driven HR function with clear SOPs, metrics, and accountability.
- Proven ability to lead teams, implement HR systems, and drive strategic initiatives.
- Excellent communication, interpersonal, and organizational skills.
- Experience in a BPO, supply chain, or service-oriented industry is a plus.
Benefits
- Competitive compensation and benefits
- Flexible work arrangements
- A collaborative and mission-driven culture
- Opportunities for professional growth and impact
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