Hybrid Director of Human Resources

Posted 2 weeks ago

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About the role

  • Lead and manage the North American HR function in the region.
  • Supervise and mentor the HR Business Partner and HR Specialist, fostering a high-performance and service-oriented team.
  • Partner with North American leadership to develop and execute people strategies that enable business success.
  • Develop and execute the employee relations strategy aligned with company values and culture.
  • Oversee complex cases, including investigations, conflict resolution, disciplinary actions, and separations, ensuring fairness, consistency, and legal compliance.
  • Partner with outside legal counsel on employment law, compliance, and broader HR risk matters to ensure consistent, legally sound people practices across North America.
  • Design and implement scalable HR processes and systems to support a geographically dispersed workforce.
  • Ensure compliance with federal, state, provincial, and local employment laws and regulations across the U.S., Puerto Rico, and Canada.
  • Collaborate closely with global HR teams in the UK and EU to ensure alignment, consistency, and knowledge sharing across regions.
  • Support and participate in design and implementation of global HR process and policy with the RS Group COE leaders and teams.
  • Partner with the shared North America Total Rewards team based in Texas to support compensation, benefits, and recognition programs.
  • Drive initiatives in employee engagement, performance management, workforce planning, talent development, and diversity, equity, and inclusion (DEI).
  • Manage vendor relationships related to HR services (e.g., payroll, benefits, HRIS).
  • Lead change management efforts related to organizational development and process improvements.
  • Serve as a strategic business partner and trusted advisor to leadership on all people-related matters.

Requirements

  • Bachelor’s degree in human resources, Business Administration, or related field; Master’s degree or HR certification (e.g., SHRM-SCP, SPHR) preferred.
  • 8+ years of progressive HR experience, with at least 3 years in a leadership role.
  • Experience managing HR in a multi-state and international context (U.S., Puerto Rico, Canada).
  • Strong knowledge of employment laws and HR best practices across North America.
  • Strong operational, hands-on experience across the full HR lifecycle.
  • Proven track record of managing a disciplined, process-driven HR function with clear SOPs, metrics, and accountability.
  • Proven ability to lead teams, implement HR systems, and drive strategic initiatives.
  • Excellent communication, interpersonal, and organizational skills.
  • Experience in a BPO, supply chain, or service-oriented industry is a plus.

Benefits

  • Competitive compensation and benefits
  • Flexible work arrangements
  • A collaborative and mission-driven culture
  • Opportunities for professional growth and impact

Job title

Director of Human Resources

Job type

Experience level

Lead

Salary

$137,000 - $145,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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