Hybrid Director of Customer Acquisition

Posted 3 weeks ago

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About the role

  • Lead the customer acquisition strategy across Bupa UKI, ensuring it supports our overall business and customer objectives.
  • Identify and target key customer segments, tailoring acquisition efforts to drive profitable growth.
  • Develop and deliver acquisition initiatives for Corporate, SME, and Consumer markets, managing budgets and measuring performance across channels.
  • Optimise the customer journey, working with insights and commercial teams to improve experiences and outcomes.
  • Drive demand generation through digital advertising, content marketing, and social media, in collaboration with engagement and insights teams.
  • Oversee marketing operations and technology, ensuring platforms and processes support acquisition goals.
  • Use analytics and data to track campaign performance, customer behaviour, and return on investment.
  • Ensure compliance and manage risk, working closely with governance and risk teams.
  • Lead and inspire a high-performing team, fostering a culture of collaboration, innovation, and accountability.

Requirements

  • Must have managed a lead acquisition budget of at least £20m per year
  • Proven experience in customer acquisition strategy and execution, ideally in a complex, multi-segment environment.
  • Strong leadership skills, with the ability to motivate and develop teams.
  • A deep understanding of marketing technology, analytics, and performance measurement.
  • Experience in demand generation and customer journey mapping.
  • Excellent communication and stakeholder management skills.
  • A collaborative mindset and the ability to work across teams and functions.
  • A data-driven approach to decision-making and continuous improvement.

Benefits

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance for you and your family
  • Enhanced pension scheme
  • Target bonus of 30% based on individual and company performance
  • Access to our Viva wellbeing programme
  • Discounts on Bupa products and services
  • Opportunities for career development and progression

Job title

Director of Customer Acquisition

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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