Director of VOC and CX Insights at Manulife leading digital customer experiences and shaping user journeys. Co - creating the vision and strategy for VOC and CX insights across Canada.
About the role
- Director managing Mechanical and Electrical Services Engineering projects with a team across various areas. Contributing to business planning and ensuring sustainable initiative implementation.
Responsibilities
- Direct a team of over 30 staff to deliver the Mechanical and Electrical Services Engineering element of all the region’s projects.
- Input into strategic business development and tender planning through to delivery, commissioning and post-handover evaluations.
- Be part of the region’s senior leadership team and contribute to all aspects of business planning and governance.
- Liaise with all parts of the business, pre-construction, delivery, commercial and aftercare and ensure that the SE team behave as an integral part of the business.
- Recognise the opportunity to contribute towards the companies sustainability goals.
- Actively contribute to the development of health, safety and wellbeing initiatives, their promotion and implementation.
- Oversea a structure within the department that provides progression opportunities and succession planning.
- Lead by example to instil the company values.
- Develop and maintain relationships with clients, consultants and supply chain partners.
- Ensure that we are working collaboratively with all.
- Recruit, retain and develop staff to meet the business needs.
- Liaise with M&E teams from across the segment to learn, identify best practice and enhance what we can offer.
Requirements
- Be experienced in managing large M&E teams comprising pre-construction, engineering and delivery staff.
- Be flexible and understand that every construction project team is different with varying strengths and weaknesses.
- Be capable of getting the best out of people while working in difficult and pressurised environments.
- Be prepared to trust others to resolve details and concentrate on the bigger picture of staff and team development.
- Recognise the extent of influence that you have and lead by example.
- Make the company values an inherent part of how the team work and behave.
- Be prepared to assist with all parts of the business.
- Be passionate about keeping our people safe.
Benefits
- Competitive salary
- A wide range of family friendly policies
- 8 % matched pension contributions
- Private healthcare
- Life assurance
- 26 days holiday
- 2 wellbeing days
- 1 volunteering day
- Personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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