Director of Conversion at Caesars Digital optimizing onboarding funnels and shaping customer journeys. Leading a team and ensuring compliance with regulations for digital marketing.
Responsibilities
Develop a culture of data-driven improvement and optimization of the new customer journey.
Establish test and control frameworks to enhance the registration funnel.
Identify major areas of friction and work with internal teams to overcome or mitigate.
Define and communicate a clear strategy of improvements to Senior Management and other key business stakeholders.
Build and lead a team of conversion specialists, deploying your strategy and frameworks across the digital portfolio.
Ensure that all journeys are compliant with applicable State and Federal legislation and best practices for digital marketing.
Distill internal and third-party KPIs into actionable improvements and testing opportunities.
Constantly improve the testing framework for Caesars Digital's onboarding journeys.
Requirements
7+ years of experience in conversion optimization, with a proven track record of optimizing onboarding funnels in a fast-paced and regulated environment.
Experience in digital marketing with an emphasis on direct response, landing pages, and onboarding funnels.
Proven track-record of process improvements supported by rigorous testing and data-driven insights.
Strong proficiency with analytical tools such as Power BI, Mixpanel and Tableau and marketing insights tools like FullStory.
Excellent analytical skills and the ability to distill complex datasets into clear and concise insights.
Strong communication skills, able to clearly explain detailed conversion strategies to non-technical stakeholders and collaborate effectively with cross-functional and disparately located teams.
Exceptional leadership skills with the ability to build and manage a conversion team, while fostering a culture of data-driven continuous improvement.
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