Executive Director leading operations at Great Lakes Management, focusing on assisted living excellence. Collaborating with teams, ensuring compliance, and fostering resident satisfaction.
Responsibilities
The Executive Director collaborates with department directors to establish performance and operational objectives, offering continuous support to foster their professional growth and sustain a high-performing leadership team within the community.
Tracks financial performance and participates in creating annual budgets, ensuring monthly compliance.
Reviews monthly financial statements and oversees resident billing processes.
Establishes an environment conducive to quality services and high customer satisfaction.
Engages with residents and families regularly, fostering and upholding positive relationships through effective communication, addressing concerns, and conducting satisfaction surveys.
Maintains excellent customer service standards and encourages all employees to do the same.
Assists marketing staff in implementing effective strategies and monitors occupancy data.
Ensures compliance with all state and federal regulations within the community.
Requirements
Licensed Assisted Living Director (LALD) or Licensed Health Services Executive (LHSE) by BELTSS Board
Proficient in verbal and written communication with a focus on excellence
Familiarity with Microsoft Word and Excel for efficient task management
Basic understanding of accounting principles to aid in financial tasks
Capable of organizing and prioritizing multiple projects effectively
Skilled in maintaining confidentiality of personnel, financial, and sensitive information
Demonstrates tactfulness in interactions with residents, families, staff, and various stakeholders
Adhere to organizational policies and procedures
Possesses a valid driver’s license with an acceptable driving record and has access to a vehicle.
Benefits
Full Benefits package
Opportunities for professional development
Supportive work environment with a focus on employee wellbeing
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