Director of GTM Change Management leading transformation narratives and adoption strategies within global CRO organization. Collaborating for clarity and engagement in Sales, Marketing, and Customer Success.
Responsibilities
Develop and deliver overarching change narratives aligned to GTM strategy and CRO priorities
Craft compelling case-for-action messaging that resonates across diverse stakeholder groups
Create role-based “day-in-the-life” views to illustrate how change will impact frontline teams
Collaborate with Enablement to embed change into CRO cadences, training, and communications
Ensure front line teams are equipped with the “how” of change through scalable enablement strategies
Track adoption metrics and feedback to continuously improve change delivery
Support the launch of new operating models, sales plays, and use cases
Facilitate stakeholder engagement through structured communications, forums, and feedback loops
Act as a trusted advisor to GTM leaders, helping shape the tone, timing, and delivery of change communications
Contribute to executive and board-level narratives that reflect transformation progress and impact
Leverage feedback, analytics, and external benchmarks to refine storytelling and change management approaches
Contribute to the build-out of the GTM Transformation team of the future
Coach team members to strengthen strategic thinking, business acumen, and executional discipline
Requirements
Bachelor’s degree in Communications, Organizational Development, Business, or a related field or equivalent experience
Solid / 7+ years in change management, strategic communications, or enablement roles, ideally within global, matrixed organizations
Experience in technology, SaaS, or data centre environments preferred
Experience of leading, coaching and developing a team of change specialists
Proven ability to lead change across diverse geographies and cultures
Exceptional storytelling skills, ability to simplify complexity and drive emotional engagement
Demonstrated success in leading change initiatives from design through adoption
Strong stakeholder engagement and relationship-building skills across all levels
Understanding of GTM processes and how change impacts Sales, Marketing, and Customer Success
Familiarity with change management methodologies (e.g., Prosci, Kotter)
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