Hybrid Director, GTM Change Management

Posted 3 months ago

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About the role

  • Director of GTM Change Management leading transformation narratives and adoption strategies within global CRO organization. Collaborating for clarity and engagement in Sales, Marketing, and Customer Success.

Responsibilities

  • Develop and deliver overarching change narratives aligned to GTM strategy and CRO priorities
  • Craft compelling case-for-action messaging that resonates across diverse stakeholder groups
  • Create role-based “day-in-the-life” views to illustrate how change will impact frontline teams
  • Collaborate with Enablement to embed change into CRO cadences, training, and communications
  • Ensure front line teams are equipped with the “how” of change through scalable enablement strategies
  • Track adoption metrics and feedback to continuously improve change delivery
  • Support the launch of new operating models, sales plays, and use cases
  • Facilitate stakeholder engagement through structured communications, forums, and feedback loops
  • Act as a trusted advisor to GTM leaders, helping shape the tone, timing, and delivery of change communications
  • Contribute to executive and board-level narratives that reflect transformation progress and impact
  • Leverage feedback, analytics, and external benchmarks to refine storytelling and change management approaches
  • Contribute to the build-out of the GTM Transformation team of the future
  • Coach team members to strengthen strategic thinking, business acumen, and executional discipline

Requirements

  • Bachelor’s degree in Communications, Organizational Development, Business, or a related field or equivalent experience
  • Solid / 7+ years in change management, strategic communications, or enablement roles, ideally within global, matrixed organizations
  • Experience in technology, SaaS, or data centre environments preferred
  • Experience of leading, coaching and developing a team of change specialists
  • Proven ability to lead change across diverse geographies and cultures
  • Exceptional storytelling skills, ability to simplify complexity and drive emotional engagement
  • Demonstrated success in leading change initiatives from design through adoption
  • Strong stakeholder engagement and relationship-building skills across all levels
  • Understanding of GTM processes and how change impacts Sales, Marketing, and Customer Success
  • Familiarity with change management methodologies (e.g., Prosci, Kotter)

Benefits

  • Employee Assistance Program
  • Health insurance
  • Retirement plans
  • Paid Time Off (PTO)
  • Paid Holidays

Job title

Director, GTM Change Management

Job type

Experience level

Lead

Salary

CA$155,000 - CA$248,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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