Director of Field Operations managing teams and client relations at Ticketmaster across Australia. Ensuring accountability for client satisfaction and driving efficiencies.
Responsibilities
Provide vision and direction for Regional Area Managers, Area Managers and Client Managers
Evaluate and manage performance within their direct reports and entire organisation
Manage employee development
Build consistency across Regions, Areas and Client Support organisation
Develop strategies to continually improve support while reducing costs
Conduct regular client meetings whereby best practices are reviewed
Requirements
BA or equivalent experience
Client Support or Management Experience
Minimum of 5 years experience in ticketing industry
Minimum of 5 years of managerial experience
Strong working knowledge of Microsoft Excel, Word, and PowerPoint
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