Support Operations Manager leading support team to ensure smooth experience in mental health care. Own operational aspects, optimize support technology, and drive customer satisfaction in a hybrid setting.
About the role
- Director of Field Operations managing teams and client relations at Ticketmaster across Australia. Ensuring accountability for client satisfaction and driving efficiencies.
Responsibilities
- Provide vision and direction for Regional Area Managers, Area Managers and Client Managers
- Evaluate and manage performance within their direct reports and entire organisation
- Manage employee development
- Build consistency across Regions, Areas and Client Support organisation
- Develop strategies to continually improve support while reducing costs
- Conduct regular client meetings whereby best practices are reviewed
Requirements
- BA or equivalent experience
- Client Support or Management Experience
- Minimum of 5 years experience in ticketing industry
- Minimum of 5 years of managerial experience
- Strong working knowledge of Microsoft Excel, Word, and PowerPoint
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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