Hybrid Operations Specialist

at MarketStar

• Job title: Operations Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $50,000 - $55,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Ogden, United States

About the role

• Operations Specialist ensuring effortless coordination of distributor order issues at MarketStar. Overseeing urgent requests and customer data management while utilizing Salesforce for operational reliability.

Responsibilities

• Coordinate and resolve distributor-related order and service issues
• Manage urgent and emergency order requests, including alternate sourcing, stock plan adjustments and tracking plant shipment status
• Assess and resolve service requests, recommending actions to senior account manager
• Address billing concerns, including processing corrections or credits
• Analyze AR issues by working with the customer, distributor and customer service
• Oversee return processes and act as liaison between plant, customer service, and distributor
• Facilitate distributor system access and direct to correct support functions
• Close product integrity gaps by reviewing dashboards and contacting distributors
• Maintain and update customer data in Salesforce, including account set up and onboarding
• Validate customer relationships and manage tax exemption correspondence
• Resolve incorrect deliveries and provide price lists/quotes
• Monitor systemic orders including order or invoice issues and handle system process changes
• Leverage independence in your workday to prioritize tasks, projects, and initiative

Requirements

• Strong organizational and administrative skills, with attention to detail and excellent time management skills, with proven ability to meet deadlines and maintain urgency
• Strong coordination and communication skills for managing senior account manager, distributor and customer relationships
• An innovative mind always willing and able to contribute creative solutions to problems as they arise with the ability to assess and resolve request
• Problem-solving and analytical skills for handling urgent orders, product corrections, systemic order monitoring, and AR
• Ability to learn and work with various systems that are not connected
• Collaborative team player mindset that is solution oriented for working with cross- functional teams
• Flexibility to adapt to changing processes and customer needs
• Ownership of work load and driven to complete accurately and efficiently
• Proficient in Excel, Outlook, Salesforce and other sales tools
• Professional written and verbal communication skills
• Constantly strive to improve, proactively seeking coaching and guidance from peers and managers
• The desire and ability to learn on the fly, think creatively, and maintain urgency
• Ability to act with integrity, professionalism, and confidentiality

Benefits

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision