Operations Manager leading people and operational functions for regional agribusiness at CommBank. Driving excellence in client experience and supporting sustainable business growth across Queensland.
About the role
- Operations Manager responsible for facilities management for six schools in Edinburgh. Ensuring operational oversight, managing relationships, and delivering on KPIs.
Responsibilities
- Manage operational performance in accordance with service level agreements
- Manage relationships with customers to achieve high customer satisfaction
- Be the escalation point for customer issues
- Attend monthly meetings with school business managers and clients
- Responsible for delivering revenue targets through effective budget management
- Ensure service delivery meets all KPIs
- Manage supply chain to ensure works are on time and within budget
- Direct line management for caretakers and cleaning staff
- Accountability for H&S culture via delivery of toolbox talks and safety bulletins
- Conduct monthly compliance audits in Hard FM and Cleaning
Requirements
- Operations Management experience and KPI delivery is essential
- Experience and knowledge in management and provision of Hard & Soft FM services for multi-site operations
- Experience in development and implementation of service delivery plans, policies, procedures, and systems enhancement
- Knowledge of legal/regulatory H&S requirements including Fire Risk Assessments, Legionella, and Asbestos
- Excellent planning and organizational skills
- Ability to develop and maintain productive working relationships
- Proficient in creating and executing policies, establishing and managing operational systems
- Capability to handle task priorities in a dynamically evolving setting
- Excellent IT skills, including CAFM system (Concept Evolution) and Microsoft Office
- UK Driving License essential
Benefits
- Competitive annual salary with potential yearly reviews
- Career growth and advancement opportunities
- Comprehensive training including fully funded leadership programs
- At least 24 days of holiday plus bank holidays, an opportunity to buy further days
- Generous pension scheme with extra contributions
- Flexible benefits options including insurance benefits and Cycle2Work scheme
- Access to discounted gym memberships
- Two Social Impact Days per year for volunteer opportunities
- Family friendly policies for new parents or caregivers
- Membership of Affinity Networks for support and connection in diverse communities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
AIOps/LLMOps Engineer at Parspec designing and managing AI infrastructure. Helping transform the construction materials supply chain by building AI - powered infrastructure.
Capacity Ops Engineer securing and managing GPU clusters for AI workloads at Baseten. Leading initiatives that ensure 99.9% uptime across multi - cloud environments.
Capacity Operations Associate managing global infrastructure for AI companies. Collaborating with customer success and engineering teams on hardware lifecycles and operational excellence.
Senior Operations Manager overseeing operational health and service delivery across four Florida offices. Leading people and driving operational excellence for Cushman & Wakefield's largest submarket.
Operations Specialist ensuring effortless coordination of distributor order issues at MarketStar. Overseeing urgent requests and customer data management while utilizing Salesforce for operational reliability.
Manager leading technology functions to enhance service delivery at PG&E. Responsible for infrastructure and application development with a focus on quality and productivity.
Senior Fleet Operations Engineer maintaining retail robotics operations through hands - on and remote support. Solving electromechanical issues and performing field repairs and troubleshooting.
Operations Analyst Supervisor managing a team of analysts for Energy Trust of Oregon. Responsible for data support, workflow improvement, and team development in a hybrid setting.
Client and Operations Advisor enhancing luxury retail experience through client engagement and operational excellence. Cultivating relationships while managing inventory and store performance in Orlando.