Client Relationship Manager at Fitch Learning, developing client relationships to drive sales of financial training solutions. Seeking an experienced sales professional with knowledge in banking and credit products.
About the role
- Director of Account Management at Nium leading customer relationships in real-time global payments. Collaborating across teams to provide innovative payment solutions and drive business growth.
Responsibilities
- Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction.
- Identifying and addressing potential churn risks, proactively engaging with customers, and driving retention.
- Identifying opportunities to expand customer accounts and drive revenue growth through additional products or services.
- Identifying and implementing process improvements to enhance customer experience and team efficiency.
- Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
- Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.
Requirements
- 10+ years of experience in Business Development, Account Management, or Customer Success with an emphasis on cross-sell and upsell sales motions.
- Demonstrable success selling into or managing accounts within payments, financial institutions, enterprise platforms, or travel.
- Strong understanding of the financial services and payments landscape, including cross-border payments and fintech ecosystems.
- Familiarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferred.
- Comfortable and experienced in working in a dynamic environment with ambiguous structure and processes.
- Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
- Proficiency in English is essential, and multilingualism preferred.
- Experience in using AI to streamline account management function is a plus.
Benefits
- Competitive salaries
- Performance bonuses
- Sales commissions
- Equity for specific roles
- Medical coverage
- 24/7 employee assistance program
- Generous vacation programs
- Flexible working hybrid working environment
- Role-specific training
- Internal workshops
- Learning stipend
- Company-wide social events
- Team bonding activities
- Happy hours
- Team offsites
- Safe and welcoming environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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