Relationship Manager for Real Estate & Housing within Lloyds Banking Group's Business & Commercial Banking. Engaging with clients and managing a portfolio for growth and client experience.
About the role
- Director of Account Management at Nium leading customer relationships in real-time global payments. Collaborating across teams to provide innovative payment solutions and drive business growth.
Responsibilities
- Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction.
- Identifying and addressing potential churn risks, proactively engaging with customers, and driving retention.
- Identifying opportunities to expand customer accounts and drive revenue growth through additional products or services.
- Identifying and implementing process improvements to enhance customer experience and team efficiency.
- Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
- Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.
Requirements
- 10+ years of experience in Business Development, Account Management, or Customer Success with an emphasis on cross-sell and upsell sales motions.
- Demonstrable success selling into or managing accounts within payments, financial institutions, enterprise platforms, or travel.
- Strong understanding of the financial services and payments landscape, including cross-border payments and fintech ecosystems.
- Familiarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferred.
- Comfortable and experienced in working in a dynamic environment with ambiguous structure and processes.
- Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
- Proficiency in English is essential, and multilingualism preferred.
- Experience in using AI to streamline account management function is a plus.
Benefits
- Competitive salaries
- Performance bonuses
- Sales commissions
- Equity for specific roles
- Medical coverage
- 24/7 employee assistance program
- Generous vacation programs
- Flexible working hybrid working environment
- Role-specific training
- Internal workshops
- Learning stipend
- Company-wide social events
- Team bonding activities
- Happy hours
- Team offsites
- Safe and welcoming environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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