Senior Manager leading a team of Program Managers for Medication Management Solutions deployment. Ensuring customer satisfaction through efficient implementations and cross - functional collaboration.
About the role
- Digital Merchandising Manager optimizing customer journeys and driving traffic to maximize sales at RS Group. Collaborating with cross-functional teams to improve overall user experience and ecommerce performance.
Responsibilities
- Optimize key customer journeys to increase traffic, maximize sales and improve conversion rates
- Track and report category-specific digital metrics
- Use CX tools to analyze customer behavior and insights
- Collaborate with the digital merchandiser to align with the category's digital strategy
- Improve the user experience (UX) through A/B tests and other experiments
- Work closely with product, marketing and digital teams
- Create product copy to communicate key features and support SEO performance
- Identify competitor and market trends
Requirements
- Proven customer-centric approach across all aspects of the role
- Experience in customer management
- Strong communication skills and commercial/business acumen
- Solid knowledge of B2B e-commerce
- Experience in digital marketing, including content creation, copywriting, e-commerce, SEM, SEO and online customer journeys
- Analytical mindset with a curiosity for continuous improvement
Benefits
- Annual performance bonus
- Enhanced parental leave
- Private healthcare
- Support for neurodiverse colleagues and families with additional needs
- Support for women at different stages of life
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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