Communications Engineer providing primary in - country support for Kuwait military communications equipment. Engaging in technical assistance, monitoring, reporting, and maintenance for Patriot communications systems.
YE
Hybrid Desktop Support Technician
Posted 2 months ago
About the role
- Desktop Support Technician providing technical support for Yum! Brands including PC/Mac support and troubleshooting. Responsible for resolving incidents and enhancing productivity through technology.
Responsibilities
- Provision, install, troubleshoot/analyze, repair, and upgrade computers using standard systems analysis techniques and procedures. Including modification Windows OS registry entries and macOS PLIST files, among other OS files.
- Build relationships with other on-site technicians as well as provide positive customer experience with each customer interaction, 800+ users. Includes consulting with users on specific software/hardware required to fit their business needs.
- Knowledge of video conferencing tools (Microsoft Teams, Zoom, Webex, etc.)
- Resolve, escalate, and document ServiceNow Incidents and Tasks in a timely manner.
- Ability to work across multiple support/strategy teams to resolve escalated issues.
- Create and maintain IT documentation of processes and procedures to test, analyze, and resolve issues in a timely and efficient manner.
Requirements
- 2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone.)
- Basic knowledge of network troubleshooting skills.
- Excellent communication skills with clients.
- Able to work flexible hours including being on call.
- Ability to lift up to 30 lbs.
- CompTIA A+ Certified.
- 1 year of experience with the macOS operating system.
- Preference for appropriate Microsoft Certification(s) or equivalent experience including: Legacy: MCITP-Enterprise, MCSE, MCSA, MCDST Role Based: Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate
- Preference for appropriate Apple and/or Jamf Certification(s) or equivalent experience including: Jamf Certified Associate Jamf Certified Tech Jamf Certified Admin Jamf Certified Expert Apple Certified Support Professional Apple Certified IT Professional · BS/BA in a technical area (CS, Math, Engineering) or equivalent experience.
Benefits
- 2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone.)
- Basic knowledge of network troubleshooting skills.
- Excellent communication skills with clients.
- Able to work flexible hours including being on call.
- Ability to lift up to 30 lbs.
- CompTIA A+ Certified.
- 1 year of experience with the macOS operating system.
- Preference for appropriate Microsoft Certification(s) or equivalent experience including: Legacy: MCITP-Enterprise, MCSE, MCSA, MCDST Role Based: Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate
- Preference for appropriate Apple and/or Jamf Certification(s) or equivalent experience including: Jamf Certified Associate Jamf Certified Tech Jamf Certified Admin Jamf Certified Expert Apple Certified Support Professional Apple Certified IT Professional · BS/BA in a technical area (CS, Math, Engineering) or equivalent experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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