Technical Analyst providing administrative and technical support for development projects in Peel Region. Responsible for managing project documentation, approvals, and communications with clients and inspectors.
YE
Hybrid Desktop Support Technician
Posted 3 months ago
About the role
- Desktop Support Technician providing technical support for Yum! Brands including PC/Mac support and troubleshooting. Responsible for resolving incidents and enhancing productivity through technology.
Responsibilities
- Provision, install, troubleshoot/analyze, repair, and upgrade computers using standard systems analysis techniques and procedures. Including modification Windows OS registry entries and macOS PLIST files, among other OS files.
- Build relationships with other on-site technicians as well as provide positive customer experience with each customer interaction, 800+ users. Includes consulting with users on specific software/hardware required to fit their business needs.
- Knowledge of video conferencing tools (Microsoft Teams, Zoom, Webex, etc.)
- Resolve, escalate, and document ServiceNow Incidents and Tasks in a timely manner.
- Ability to work across multiple support/strategy teams to resolve escalated issues.
- Create and maintain IT documentation of processes and procedures to test, analyze, and resolve issues in a timely and efficient manner.
Requirements
- 2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone.)
- Basic knowledge of network troubleshooting skills.
- Excellent communication skills with clients.
- Able to work flexible hours including being on call.
- Ability to lift up to 30 lbs.
- CompTIA A+ Certified.
- 1 year of experience with the macOS operating system.
- Preference for appropriate Microsoft Certification(s) or equivalent experience including: Legacy: MCITP-Enterprise, MCSE, MCSA, MCDST Role Based: Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate
- Preference for appropriate Apple and/or Jamf Certification(s) or equivalent experience including: Jamf Certified Associate Jamf Certified Tech Jamf Certified Admin Jamf Certified Expert Apple Certified Support Professional Apple Certified IT Professional · BS/BA in a technical area (CS, Math, Engineering) or equivalent experience.
Benefits
- 2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone.)
- Basic knowledge of network troubleshooting skills.
- Excellent communication skills with clients.
- Able to work flexible hours including being on call.
- Ability to lift up to 30 lbs.
- CompTIA A+ Certified.
- 1 year of experience with the macOS operating system.
- Preference for appropriate Microsoft Certification(s) or equivalent experience including: Legacy: MCITP-Enterprise, MCSE, MCSA, MCDST Role Based: Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate
- Preference for appropriate Apple and/or Jamf Certification(s) or equivalent experience including: Jamf Certified Associate Jamf Certified Tech Jamf Certified Admin Jamf Certified Expert Apple Certified Support Professional Apple Certified IT Professional · BS/BA in a technical area (CS, Math, Engineering) or equivalent experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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