Technical Support Agent supporting Key Management Infrastructure Help Desk for CACI. Collaborating with Department of Navy and resolving technical issues for client accounts.
YE
Hybrid Desktop Support Technician
Posted 5 months ago
About the role
- Desktop Support Technician providing technical support for Yum! Brands including PC/Mac support and troubleshooting. Responsible for resolving incidents and enhancing productivity through technology.
Responsibilities
- Provision, install, troubleshoot/analyze, repair, and upgrade computers using standard systems analysis techniques and procedures. Including modification Windows OS registry entries and macOS PLIST files, among other OS files.
- Build relationships with other on-site technicians as well as provide positive customer experience with each customer interaction, 800+ users. Includes consulting with users on specific software/hardware required to fit their business needs.
- Knowledge of video conferencing tools (Microsoft Teams, Zoom, Webex, etc.)
- Resolve, escalate, and document ServiceNow Incidents and Tasks in a timely manner.
- Ability to work across multiple support/strategy teams to resolve escalated issues.
- Create and maintain IT documentation of processes and procedures to test, analyze, and resolve issues in a timely and efficient manner.
Requirements
- 2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone.)
- Basic knowledge of network troubleshooting skills.
- Excellent communication skills with clients.
- Able to work flexible hours including being on call.
- Ability to lift up to 30 lbs.
- CompTIA A+ Certified.
- 1 year of experience with the macOS operating system.
- Preference for appropriate Microsoft Certification(s) or equivalent experience including: Legacy: MCITP-Enterprise, MCSE, MCSA, MCDST Role Based: Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate
- Preference for appropriate Apple and/or Jamf Certification(s) or equivalent experience including: Jamf Certified Associate Jamf Certified Tech Jamf Certified Admin Jamf Certified Expert Apple Certified Support Professional Apple Certified IT Professional · BS/BA in a technical area (CS, Math, Engineering) or equivalent experience.
Benefits
- 2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone.)
- Basic knowledge of network troubleshooting skills.
- Excellent communication skills with clients.
- Able to work flexible hours including being on call.
- Ability to lift up to 30 lbs.
- CompTIA A+ Certified.
- 1 year of experience with the macOS operating system.
- Preference for appropriate Microsoft Certification(s) or equivalent experience including: Legacy: MCITP-Enterprise, MCSE, MCSA, MCDST Role Based: Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate
- Preference for appropriate Apple and/or Jamf Certification(s) or equivalent experience including: Jamf Certified Associate Jamf Certified Tech Jamf Certified Admin Jamf Certified Expert Apple Certified Support Professional Apple Certified IT Professional · BS/BA in a technical area (CS, Math, Engineering) or equivalent experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Client Services role providing Tier 1 - 3 support for software, hardware, and meeting technology issues. Involvement in user education and asset management within an inclusive workplace.
Resource Management & Budgeting Support Analyst at EY responsible for resource allocation and budget management. Collaborating with project managers and operational teams to ensure effective resource utilization.
Técnico de Soporte en Sitio en SONDA brindando soporte a clientes. Responsabilidades incluyen soporte remoto y presencial, administración de inventarios y mantenimiento de equipos.
IT Support Engineer managing Apple ecosystem and Google Workspace for over 300 employees. Involved in device management, user support, and IT compliance.
IT Support Analyst supporting internal users and managing technical support service tickets at Best Egg. Ensuring SLAs are met while onboarding new employees and resolving technical issues.
Staff Engineer within RBC supporting critical systems for AI and innovation platforms. Leading technical initiatives and managing high - impact incidents in fast - paced engineering environment.
Field Service Support Engineer responsible for installations and maintenance of medical devices at Roche. Aiming to reduce downtime and ensure client satisfaction in Sinaloa, Mexico.
Software Engineer responsible for analyzing and resolving bugs in existing systems for clients. Managing support tickets and maintaining technical documentation in Thailand.
Trainer & Technical Support developing HVAC educational materials and facilitating training. Collaborating with sales teams and providing technical support for products and services.