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Hybrid Desktop Support Engineer

at Bloomerang
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Posted last month

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About the role

  • Provide timely and effective technical support to end-users via chat, video conference or in-person.
  • Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
  • Assist users with software installation, configuration, and troubleshooting.
  • Track, secure, and maintain current assets.
  • Prepare workstations for team member use and secure/ready used workstations for redeployment.
  • Create and maintain knowledge base articles, support articles, and incident reports.
  • Sustain ongoing departmental projects and oversee the evolution of their processes.
  • Develop and implement projects aimed at achieving specific goals that adapt to evolving team needs.
  • Identify opportunities to automate repetitive tasks and improve efficiency across support workflows.
  • Partner with System Administration and Security teams on cross-functional projects.

Requirements

  • Ability to demonstrate a robust technical aptitude with a positive demeanor.
  • Strong customer service and interpersonal skills.
  • Self-motivated and accountable team player.
  • Excellent written and verbal communication skills with a keen eye for grammar.
  • Outstanding organizational skills and meticulous attention to detail.
  • Proficient in using a helpdesk ticket management system.
  • Comfortable and adept at utilizing generative AI and other AI-powered applications to streamline tasks and improve output.
  • Enthusiasm for experimenting with and integrating AI capabilities to drive creative solutions and automate routine processes.
  • Willingness to continuously learn and adapt to new AI advancements and integrate them into work processes.
  • Must be willing/able to work in-office in Indianapolis, IN; no Visa sponsorship or relocation assistance provided.

Benefits

  • You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
  • You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.
  • You’ll receive a 401k match to help invest in your future.
  • Everything you need to be successful, shipped right to your door (equipment shipped to your door).
  • The salary range for this position is: $62,500 - $80,000. You may also be eligible for a discretionary bonus.

Job title

Desktop Support Engineer

Job type

Full Time

Experience level

Mid levelSenior

Salary

$62,500 - $80,000 per year

Degree requirement

No Education Requirement

Location requirements

HybridIndianapolisUnited States

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