Hybrid Design Support Associate, Design Compliance Operations

at Best Western Hotels & Resorts

• Job title: Design Support Associate, Design Compliance Operations
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Phoenix, United States

About the role

• Design Support Associate supporting hotel onboarding and administrative tasks at BWH Hotels. Collaborating with Design Managers to ensure successful membership transitions.

Responsibilities

• Supports the Onboarding Design Managers and Project Manager teams by assisting in a smooth transition of hotels from prospective property to full member status.
• Performs administrative duties in support of new applicants and conditional members.
• Assist with the preparation of Board materials, presentations, and documentation to ensure timely and accurate submissions.
• Process and track updates to Property Improvement Plans (PIPs), ensuring accuracy of records.
• Maintain organized files, reports, and project documentation to support the Onboarding Design Project Manager team.
• Manage workflow of PIPs and related tasks through Smartsheet in conjunction with team.
• Monitor timelines and follow up on outstanding tasks to keep onboarding projects on track.
• Contribute to process improvements that enhance efficiency and team collaboration.
• Identify issues and escalate to team and management where appropriate.
• Provide general administrative support including correspondence, data entry, and reporting.

Requirements

• Minimum 12 to 18 months related experience in a corporate, administrative environment.
• Within an Interior Design or Architectural firm preferred
• High school diploma or equivalent certification.
• Previous administrative or project support experience, preferably in design, hospitality, or project management settings.
• Basic proficiency in Microsoft Office Suite and related business software.
• Smartsheet experience preferred.
• Detail-oriented and strong organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiar with general office procedures and office equipment, databases, company organization, policies, personnel, and terminology unique to functional area assigned.
• Intermediate verbal and interpersonal skills in dealing with others internally and externally.
• Communicate accurate responses in assigned area.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement