UX Researcher/UX Designer responsible for transforming the data platform at ADEO through user insights and design methodologies. Collaborating with diverse teams to improve UX for technical users.
About the role
- Design Researcher at Lloyds Banking Group developing user experience research strategies. Collaborating with product teams to solve customer problems and guide service design.
Responsibilities
- Develop and lead the research strategy for a key area of our business
- Manage the research plan and roadmap for your service or product area
- Deliver research to solve customer problems, unlock new opportunities, and guide what is created
- Enjoy working on varied research across the product development lifecycle, from generative to evaluative research
Requirements
- Experience working closely with design and product teams to identify and prioritise the right research questions
- Has a collaborative approach to research
- Ability to create research roadmaps and plans to keep the team on track, helping set both short-term objectives and strategic direction
- Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
- Experience running quantitative studies (e.g. surveys) and able to analyse quantitative results
- Skilled in synthesising insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
- Strong communication skills with the ability to influence wider business stakeholders with clarity and conciseness
- Experience combining qualitative and quantitative methods
- Ethnographic experience (e.g. contextual enquiry or diary studies)
- Ability to triangulate research and data from different sources to tell compelling customer stories
- Willingness to share your expertise and learn from others
Benefits
- A generous pension contribution of up to 15%
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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