User Research Intern assisting with research studies and data analysis at Kabam. Mentorship opportunities from experienced user research team available in Vancouver office.
About the role
- UX Research & Design Lead at Black & Veatch, focused on shaping experience strategies and orchestrating design across Agile teams to enrich digital products for a better user experience.
Responsibilities
- Own the discovery backlog: define research questions, methods (qual/quant), and learning objectives aligned to product strategy
- Lead continuous customer interviews, usability tests, and behavioral analytics; synthesize insights into actionable recommendations
- Maintain personas / Jobs To be Done, journey maps, and problem statements; validate assumptions early with prototypes and experiments
- Create low to high fidelity prototypes to validate UI interaction, workflow and assumptions
- Translate strategy into experience vision and north-star flows; decompose into incremental hypotheses and MVP slices for ART planning
- Ensure accessibility and inclusivity (e.g., WCAG standards) and non-functional requirements are reflected in Definition of Ready/Done
- Establish and evolve the design system (reusable design patterns, components, content guidelines) for consistency and speed at scale
- Actively participate in PI Planning, iteration planning, backlog refinement, system demos, and Inspect & Adapt workshops
- Partner with Product Managers/Product Owners to prioritize and accept UX stories; drive Built-In Quality and testability of experience outcomes
- Orchestrate design delivery across pods/squads; align capacity and commitments with the Digital Team structure (UX roles within product engineering pods)
- Design and operationalize multi-source feedback loops (direct, proxy, stakeholder, telemetry); maintain a traceable feedback log to decisions
- Run design reviews and outcome readouts; present insights and recommendations to leadership and cross-functional partners
- Contribute to DPOM governance rituals (e.g., WBRs, retrospectives), linking experience metrics to funding and prioritization
- Coach designers and researchers; upskill cross-functional teams in discovery and design methods
- Champion an empowered, cross-functional product team model; foster collaboration across engineering, product, data, QA, and security
Requirements
- Bachelor’s/Master’s in HCI, Design, Psychology, Information Science, or related field
- 10+ years in UX research/design with 3+ years leading teams or cross-functional initiatives
- Expert in human-centered design, Lean UX, and research methods (interviews, diary studies, surveys, usability testing, A/B tests)
- Experience delivering in Scrum or scaled Agile environments; SAFe certification (e.g., SAFe Agilist, SAFe POPM) preferred
- Ability to translate business strategy into actionable user stories
- Proficiency with rapid prototyping and collaboration tools (e.g., Figma, FigJam/Miro) and backlog tools (e.g., Jira/ADO)
- Strong systems thinking: ability to connect customer needs to architecture, constraints, and product economics
- Excellent storytelling and facilitation; able to align executives and squads around clear outcomes
- AI Awareness: Basic understanding of prompt engineering, RAG, and AI-driven decision systems
Benefits
- competitive compensation
- 401K match
- benefits that start day one
- flexible work schedules
- paid vacation and holiday time
- sick time
- dependent sick time
- adoption reimbursement
- tuition reimbursement
- vendor discounts
- employment referral program
- AD&D insurance
- pre-taxed accounts
- voluntary legal plan
- B&V Credit Union
- performance-based bonus program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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