Service Operations Associate overseeing workforce planning and scheduling for Lyka's Customer Care team. Contributing to operational coverage and efficiency in a growing pet wellness company.
About the role
- Deal Strategy and Operations Manager driving initiatives that improve performance and efficiency at Salesforce. Leading cross-functional programs, data analysis, and stakeholder management across teams.
Responsibilities
- Lead and execute complex cross-functional initiatives that advance company priorities, from scoping through implementation
- Break down ambiguous business challenges into structured workstreams, define success metrics, and develop data-informed solutions
- Identify inefficiencies in current processes, design scalable solutions, and institutionalize improvements across pricing, monetization, and GTM motions (e.g. promotions)
- Partner with data teams to analyze performance and translate findings into actionable business recommendations
- Define, monitor, and communicate KPIs that measure the impact of programs and drive accountability across teams
- Influence and align stakeholders across deal desk, product, sales, finance, and operations to ensure cohesive execution and timely delivery of initiatives
- Manage multiple projects concurrently, ensuring milestones are met, risks are mitigated, and business outcomes are achieved
- Serve as a catalyst for continuous improvement by identifying operational bottlenecks, communicating insights, and leading the adoption of better ways of working
- Create executive-level presentations and reports that distill complex insights into clear, persuasive narratives
Requirements
- BA/BS degree required; MBA or similar advanced degree strongly preferred
- 7+ years of experience in management consulting, strategy, operations, or a related analytical role in enterprise software
- Demonstrated experience managing cross-functional programs, driving strategic initiatives, and influencing senior stakeholders
- Strong analytical background with proficiency in data analysis and visualization (e.g., Tableau, SQL, Excel)
- Excellent written and verbal communication skills, with the ability to translate data and insights into clear business narratives
Benefits
- time off programs
- medical, dental, vision, mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
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