Business Analytics Manager at PNC managing email marketing campaigns and leading analytics initiatives. Collaborating across teams to optimize engagement and deliverability while ensuring compliance in marketing.
About the role
- Customer Service Operations Analyst using analytical methods to interpret data and enhance customer experience. Responsible for data collection, analysis, and reporting with a focus on operational sustainability.
Responsibilities
- Collect, clean, and analyze customer service data
- Develop and maintain dashboards and reports
- Run and modify database queries
- Utilize statistical techniques for forecasting
- Identify inefficiencies and propose business solutions
Requirements
- High School Diploma
- 2 years in a role performing statistical analysis
- Proficient in MS Office Excel
- Proficient with database systems including MS Access and SAS
- Ability to draw conclusions from large amounts of data
- Effective oral and written communication skills
- Ability to work independently or as part of a team
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
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Experience level
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Degree requirement
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