Hybrid Customer Support Trainee – Marine Ops

at HarborLab

• Job title: Customer Support Trainee – Marine Ops
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Athens, Greece

About the role

• Customer Support Trainee engaging with Port Agents and Vendors at Harbor Lab's maritime tech platform. Supporting users and ensuring seamless interactions with the platform.

Responsibilities

• Become a Harbor Lab product expert
• Be the first point of contact of Port Agents and Vendors using the platform for their daily operations and address their queries via all our communication channels (primarily via live chat)
• Develop deep understanding of Port Agents’ workflows and key Disbursement Accounts processes and expenses
• Manage escalations and customer expectations on high priority issues in a timely manner to provide the best possible resolution
• Collaborate across different functional teams that deliver appropriate and prompt solutions to clients and address customers’ concerns proactively and efficiently
• Support KYP screening on several registered partner’s entities within the system reassuring compliance in the involved transactional parties

Requirements

• Bachelor’s or Master’s degree in Maritime/Shipping Operations or a related field (Degrees in Business Administration or Computer Science will also be considered)
• Prior experience in Customer Support roles within SaaS companies is not required but would be considered a strong asset
• Proven track record of consistently excelling in your role or responsibilities
• Self-motivated with a positive attitude and a proactive approach
• Ability to work both independently and collaboratively within a team
• Comfortable multitasking and managing priorities under tight deadlines
• Strong analytical thinking, attention to detail, and a goal-oriented mindset
• High levels of emotional intelligence and empathy in client-facing situations
• A people-first mindset, team spirit, and a willingness to share knowledge
• Excellent communication skills with the ability to actively listen, understand customer needs, and provide tailored solutions
• Fluency in English (both written and verbal) with the ability to communicate clearly and confidently
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, etc.)
• Strong IT literacy and the ability to quickly adapt to new software tools
• Fulfilled military obligations, where applicable

Benefits

• Hybrid way of work
• Yoga classes, Life Coach, Running Coach and Kick-Boxing Sessions
• Cool start-up environment (with swag, and much more)