Senior Manager responsible for product management and strategy in customer services at Capital One. Driving innovation through technology and leading cross - functional teams for enhanced customer experience.
About the role
- Customer Support Specialist ensuring reliable tech for hotel operations. Troubleshooting, training clients, and collaborating with teams for customer satisfaction.
Responsibilities
- Troubleshoot and resolve incidents across software and hardware so our hotel clients can continue serving their customers without disruption
- Provide first and second-level remote support, escalating complex issues to R&D when needed with clear documentation
- Coordinate field technicians for on-site hardware repairs, changes, and testing
- Train and guide clients in the effective use of our solutions
- Maintain accurate records in the ticketing system for transparency and follow-up
- Contribute to our knowledge base and internal documentation to share best practices
- Collaborate with internal teams (Project Coordinators, R&D, Sales) to deliver consistent customer satisfaction
Requirements
- Strong troubleshooting and problem-solving skills
- Technical understanding of software and hardware environments
- Excellent communication skills in English (French and/or German is a strong advantage)
- Ability to stay calm and effective under pressure
- Experience in customer support, service desk, or hospitality systems is a plus
- Curiosity, adaptability, and a proactive mindset.
Benefits
- International exposure
- Build deep technical expertise
- Collaborative environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Associate Product Manager at Capital One driving strategy and development of innovative customer experiences. Collaborating with tech, design, and data teams in an agile environment.
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