Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
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Hybrid Senior Associate, Product Management – Customer Services & Strategy
Posted last month
About the role
- Senior Associate Product Manager at Capital One driving strategy and development of innovative customer experiences. Collaborating with tech, design, and data teams in an agile environment.
Responsibilities
- Drive the strategy, development, and launch of innovative products by collaborating with tech, design, and data teams in an agile environment
- Own and prioritize feature development roadmaps, ensuring processes and procedures are followed to manage risk
- Conduct research and develop features that utilize new and evolving technology
- Participate in horizontal forums to harness a network of trusted relationships among tech teams, designers, and stakeholders
Requirements
- Bachelor’s degree or military experience
- At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
- Bachelor’s degree in computer science or engineering (preferred)
- 1+ years translating business strategy or analysis into consumer facing digital products (preferred)
- 1+ years of experience working on core product platforms powering digital experiences (preferred)
- 1+ years working with cross functional teams as a product owner in an agile development process (preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits
- Performance based incentive compensation which may include cash bonuses and/or long term incentives
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Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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