Senior Manager responsible for product management and strategy in customer services at Capital One. Driving innovation through technology and leading cross - functional teams for enhanced customer experience.
About the role
- Sales Support Specialist ensuring accurate contract management and trade spend accruals for Nestlé's operations. Collaborating with sales, finance, and operations teams to optimize business performance.
Responsibilities
- Making sure that all contracts between Nestle and its Customers are valid and stored in the designated shared folders through follow-ups with Sales team & Channel Managers ensuring compliant signatories of GBM and CFO.
- Responsible of full cycle of Total Trade Spend Accruals (Contractual or Promotional) through creation of agreement on CRM7 system at the beginning of year, modification of agreements whenever a new deal is signed, and closure of agreements for reversing of accruals.
- Collaborate directly with GBM and CFO and Channel Managers and Cluster Finance Heads to approve on Payments and Reversals of customers on daily basis based on the agreement details ensuring compliance by collecting and validating all documentations.
- Responsible for accuracy of accruals booking through conducting monthly health-checks reconciling expected vs actual accruals in order to have an accurate impact on company P&L.
- Responsible on clearing customer accounts to resolve TTS related disputes with customers reporting the details to Cluster Finance Head / Cluster Sales Controller / Country Finance Manager / Channel Managers which help them making decision related to company Trade Receivables.
- Analyzing the reasons of differences between Customer Deduction and Nestle Payment and taking corrective actions accordingly to ensure accurate reconciliation between accounts.
- Continuous collaboration and follow-ups with Sales, Finance and E2E Order To Cash teams on day to day operations.
- Continuous improvement of Sales Support E2E Process by benchmarking with other centers, initiating new ideas and standardizing the operations across countries.
- Collaboration with R2R team on monthly basis for period closing and reconciliation of TTS GLs.
- Conducting Weekly Operation Reviews with Sales Team and Sales Analytics & Support team.
- Responsible for daily and ad-hoc reports/analysis to enable top management to monitor day-to-day sales operations
- Setting the Sales Targets per category in collaboration with CDT and Business Unit ensuring Distributors /Sales Team adherence to monthly Sales Plan.
- Calculating Distributor / Sales Team Incentive and Bonus Payout based on monthly performance and achievement in collaboration with HR, Channel Managers and GBM.
- Preparing all data and templates required for monthly meetings and participate in Sales team key meetings by setting direction, building coordination with planning and taking minutes of meeting.
Requirements
- Bachelor’s degree in any Accounting / Finance / Business Administration
- French is a Must
- Full proficiency in English
- 1-2 years in business operations and strong experience in receivables accounting
- Responsible and high sense of ownership to be able to adapt to business urgency and fulfill market's needs
- Advanced Excel Skills and Power BI is a plus
- Stakeholder Management and Strong organizational and planning skills
Benefits
- N/A
Job title
Job type
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Degree requirement
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