Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Support Specialist managing customer inquiries and providing technical support for FairMoney. Collaborating with teams to ensure customer satisfaction in a fintech environment in Zambia.
Responsibilities
- Improve customer relationship management by taking the burden of service management from frontline customer support teams.
- Resolve sophisticated problems for customers quickly and with the highest quality over the phone/email in a heavy volume environment.
- Provide first-tier technical support services to FairMoney’s customers.
- Escalate issues appropriately and drive them to resolution.
- Work closely with team leads, supervisors, and managers to ensure synergy and all-time customer satisfaction.
- Contribute to team effort by accomplishing related results as needed.
- Contribute and share ideas to decrease the workload and improve the quality & speed of FairMoney customer support
- Learn and master multiple systems (knowledge base, internal tools, contact management system)
Requirements
- A minimum of 2-3 years of experience (experience working in all customer service environments is an added advantage) in fintech, or any financial services sector.
- A key player in building a support team in a challenging growth environment.
- A positive and hard-working attitude.
- Understand what outstanding customer support looks like and be ready to go the extra mile.
- Open to all modes of support (email, phone support).
- Willing to work full-time, including weekends and evenings (working on a rotational basis).
- Strong eye for detail which includes identifying customer problems swiftly and accurately while solving queries as this can impact company relations.
- Knowledge of relevant CS software.
- Good understanding of English and must be able to read, speak and write in English Ability to multitask, prioritize and manage time effectively.
- Accurate comprehension, interpretation, and timely response to emails and calls is an added advantage.
- Basic proficiency in the use of Microsoft Excel/ spreadsheets and MS Word.
Benefits
- Private Health Insurance.
- Pension Plan.
- Training & Development.
- Performance Bonus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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