Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Whippy Expert - Gain extensive knowledge of the Whippy Platform & Products to effectively support users.
- Responsive Problem Solver - Quickly address and resolve client issues using phone, email, chat, and Zoom, ensuring first-class support.
- Ensure a Smooth Transition - Conduct implementation & migration of our clients messaging data from old platform to Whippy, ensuring a seamless transition.
- Work with Partners - Coordinate with Cloud Communication Platform providers like Twilio, Telnyx, and Bandwidth for the successful launch of new accounts.
- Conduct Trainings - Onboard & train users to utilize Whippy and all the features available at their team's disposal.
- Be Highly Engaged - Provide a fast and accurate answer to the customer's inquiry within 2 minutes in chat and 1-2 hours email
- Product Contributor - Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests.
- Clear Documentation - Contribute to the support center with very clear written documentation & articles.
Requirements
- A true passion for and deep understanding of every aspect of the Whippy platform.
- A natural at building strong relationships with clients, being highly engaging and approachable.
- Excellent communication skills, both in writing and speaking.
- Proficiency in documentation and maintaining clear records.
- Strong analytical abilities, particularly with Google Sheets, Excel, and data management software.
- Superior time management and organizational skills.
- Previous experience in Customer Support, ideally 1+ years, preferably in a SAAS environment.
- Ability to work autonomously and solve problems independently in a fast-paced startup setting.
- A desire to grow and adapt within a dynamic work environment.
Benefits
- Competitive Pay
- Opportunity to take on significant responsibility and ownership in a highly disruptive product
- Working hands-on with serial entrepreneurs who have created $100M+ valued companies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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