Hybrid Customer Support

Posted last month

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About the role

  • Be part of the team responsible for keeping the platform secure (document review, information validation, etc.)
  • Help clients by solving problems and using analytical skills
  • Address customer concerns and escalate issues when appropriate
  • Document problems and actions according to customer requirements
  • Collect, complete, and enter information into the database
  • Work within the Customer Service Organization of the Freight Exchange team

Requirements

  • 1 or 2 years' experience working in administration or customer service (insurance, legal services ideal but not mandatory)
  • Very detail-oriented
  • Bilingual in Spanish and Portuguese
  • English (ideal but not mandatory, high level)
  • Experience with Salesforce (ideal but not mandatory)
  • Ingenuity and high motivation with a focus on customer satisfaction
  • Team player capable of building good cross-functional relationships and collaborating to achieve shared goals
  • High precision standards
  • Based in Barcelona, Spain or willing to relocate to the Metropolitan area of Barcelona

Benefits

  • Hybrid work model (emphasis on remote)
  • Monday to Friday office hours
  • 2-month contract
  • Opportunities for growth and learning in an international environment
  • Possibility to work in a team or independently
  • Inclusive global team (500 employees, 40+ nationalities)
  • Support and accommodations for applicants during application process

Job title

Customer Support

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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