Account Executive driving new business development in the Core Commercial division of Securitas Technology. Focusing on lead generation and relationship building for commercial electronic security solutions.
About the role
- Customer Support Representative onboarding craftsmen to the digital platform Craftnote. Building long-term customer relationships and providing support through various communication channels.
Responsibilities
- Make onboarding easy: with webinars and trainings (remote and on-site) you prepare our customers optimally to use Craftnote.
- Design customer experiences: you analyze what our customers need and develop targeted measures.
- You maintain and develop long-term, trusting relationships with our customers.
- At trade shows and on-site trainings you meet our (potential) customers in person.
- In daily exchanges you identify where our customers can be even more successful with Craftnote.
- You answer questions by phone, email or via our ticketing system (Zendesk) and assist with using our software.
Requirements
- You have previous experience in customer service—ideally in onboarding and support.
- You have a technical understanding and experience working with systems like Salesforce and Zendesk.
- You understand customers’ needs and are communicative and persuasive.
- You are comfortable working independently and enjoy contributing actively to team projects.
- You have very good German skills and good English skills.
Benefits
- Flexible working hours and work-from-home arrangements (3 office days per week)
- 30 days of vacation
- Permanent employment contract with an attractive salary
- Subsidy for the BVG company ticket or your Urban Sports Club membership
- Company pension plan
- Bright, light-filled office in Berlin Mitte for our hybrid meetings with ergonomic desks and chairs as well as daylight lamps
- Great team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Account Executive driving new business development in Core Commercial division at Securitas Technology. Focusing on lead generation and presenting commercial electronic security products to clients.
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