Account Executive managing client relationships and driving revenue for iHeartMedia’s podcast division. Utilizing Salesforce and digital marketing skills to create effective campaigns and presentations.
About the role
- Customer Support Representative onboarding craftsmen to the digital platform Craftnote. Building long-term customer relationships and providing support through various communication channels.
Responsibilities
- Make onboarding easy: with webinars and trainings (remote and on-site) you prepare our customers optimally to use Craftnote.
- Design customer experiences: you analyze what our customers need and develop targeted measures.
- You maintain and develop long-term, trusting relationships with our customers.
- At trade shows and on-site trainings you meet our (potential) customers in person.
- In daily exchanges you identify where our customers can be even more successful with Craftnote.
- You answer questions by phone, email or via our ticketing system (Zendesk) and assist with using our software.
Requirements
- You have previous experience in customer service—ideally in onboarding and support.
- You have a technical understanding and experience working with systems like Salesforce and Zendesk.
- You understand customers’ needs and are communicative and persuasive.
- You are comfortable working independently and enjoy contributing actively to team projects.
- You have very good German skills and good English skills.
Benefits
- Flexible working hours and work-from-home arrangements (3 office days per week)
- 30 days of vacation
- Permanent employment contract with an attractive salary
- Subsidy for the BVG company ticket or your Urban Sports Club membership
- Company pension plan
- Bright, light-filled office in Berlin Mitte for our hybrid meetings with ergonomic desks and chairs as well as daylight lamps
- Great team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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