Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
About the role
- Customer Support Representative delivering exceptional support for New Balance customers through various channels. Working collaboratively to address inquiries and provide personalized solutions in a hybrid model.
Responsibilities
- Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
- Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
- Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
- Product expertise: Develop a deep understanding of our client's products and services.
- Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
- Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.
Requirements
- Fluency in Portuguese: Demonstrated by exceptional grammar and spelling.
- Advanced English Proficiency: Excellent written and spoken English communication.
- Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
- Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
- Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
Benefits
- Start Date: 17th of November
- Contract: Temporary 3 months (1-month probation period)
- Hours: 39 per week
- Work Schedule: Monday to Friday 11 am to 8pm
- Salary: €18,095 per year
- Holidays: 2 accrued per month
- Work Model: Hybrid - office working 6 times a month
- Training: 8 Days of Full Time Training (Mon-Fri)- office training 10 am - 7 pm
- Office Location: Barcelona (La Sagrera)
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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