Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Customer support champion helping users maximize their experience with Axle Energy products. Organized and empathetic approach to solve complex customer cases and improve user experience.
Responsibilities
- Act as the owner for complex or high-priority customer cases
- Collaborate closely with tech team to analyse and solve pain points
- Maintain and expand internal technical playbooks and knowledge resources
- Identify recurring customer issues bring insights to improve the product
Requirements
- Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done
- Empathetic: you care about other people’s problems, and you feel the pain when things don’t work as they should
- Curious: you’re willing to dig in when things don’t work as they should, and keep an open mind when trying to debug issues
Benefits
- A competitive salary & the opportunity to directly shape the future of energy markets and accelerate the transition to a low-carbon world.
- Bi-annual retreats to strengthen team connection & shared purpose.
- Hybrid working - We have a dog-friendly office around Old Street. To maximize collaboration, we ask that you spend 2-3 days a week in the office.
- We are *extremely* keen to build a diverse company, and we’re particularly eager to hear from candidates who don't fit the traditional role stereotypes. If you’re motivated by our mission, please do reach out, even if you feel you might not ‘check all the boxes’.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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