Customer Support Intern aiding buyer and seller inquiries for an online vintage furniture marketplace in Australia. Supporting communication and enhancing customer experience.
Responsibilities
Assist the customer support team in responding to buyer and seller inquiries through email and chat
Help customers with questions about listings, orders, deliveries, and returns
Support the team in ensuring smooth communication between buyers, sellers, and partners
Keep track of customer requests and follow up to make sure issues are resolved.Help update internal records, FAQs, and support materials as needed
Share customer feedback and common questions with the team to help improve the overall experience
Participate in team meetings and learn about the day-to-day operations of a growing online marketplace
Requirements
Currently pursuing or recently completed a Bachelor’s or Master’s degree in Business or a related field
Strong communication and problem-solving skills, with a friendly and professional attitude
Comfortable using computers and learning new tools or systems
Organised, reliable, and able to multitask and manage time effectively
A team player who enjoys helping others and contributing to a positive customer experience
Enthusiastic, flexible, and eager to learn in a fast-paced startup environment
Interested in design, vintage furniture, or sustainability
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