Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
About the role
- Clinical Support Specialist working with Philips healthcare technology. Delivering education and clinical consultancy services to enhance customer satisfaction and system performance.
Responsibilities
- The Clinical Support Specialist is the ambassador of Philips ensuring customer satisfaction and business targets.
- Responsible for creating and delivering clinical education and consultancy services.
- Provides clinical service support to requests from all channels and communicates solutions or actions.
- Solutions provided both remotely or onsite, assisting with procedures and optimizing system usage.
- Key member of the clinical governance or service team, fostering collaboration.
- Ensures all clinical system changes are accurately captured and maintained.
- Advises on solution usage and engages users to improve workflows.
- Monitors system performance and operations by reviewing logs and managing escalations.
Requirements
- Vocational education within a clinical field, preferably with a specialist focus (e.g. postgraduate qualification).
- Minimum of 2–3 years of relevant clinical experience, with strong knowledge of clinical procedures, protocols, and operating environments.
- Demonstrates a customer‑first mindset, adapts quickly to new technologies, and stays current with clinical applications of relevant equipment.
- Works independently within established procedures, understands when to escalate appropriately, and requires guidance only for new or complex assignments.
- Fluent in English and Swedish, with strong verbal and written communication skills.
- Willingness to travel minimum 30% to customers.
Benefits
- Learn more about our business .
- Discover our rich and exciting history .
- Learn more about our purpose .
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative at Wawanesa Insurance delivering exceptional service in a high - paced contact center. Resolving inquiries and supporting policy updates while ensuring compliance with company standards.
Research and Sales Support Specialist providing backend support for Harvard Business Publishing's sales teams. Managing client requirements and ensuring optimal use of products and services through training and reports in India.
Customer Experience Specialist providing legendary hospitality and coordinating custom itineraries for guests at Fresh Tracks Canada. Engaging with clients pre, during, and post travels to ensure satisfaction.
Schaeffler寻找销售和客户服务协调员。负责执行订单获取和订单履行流程及客户支持工作。
Customer Support Parts Agent managing customer inquiries and orders for spare parts at IWK. Collaborating with sales and logistics teams to ensure effective order processing and customer communication.
Customer Service Admin managing regulatory watch and technical support for maritime classification. Engaging with clients and facilitating compliance throughout operations.
Customer Support Manager for CARSYNC's innovative fleet management platform. Overseeing customer inquiries and ensuring effective onboarding and support processes.
Supervise the Customer Service Department ensuring timely outbound shipment deliveries at CEVA Logistics. Oversee team performance and maintain internal relationships for cargo flow optimization.
Telesales role in a successful Legal Tech firm based in Heidelberg. Engaging and qualifying potential clients while collaborating with legal teams to drive growth.