Analyst supporting customer journey mapping at Stefanini. Engaging in customer experience improvements for financial services and insurance products.
About the role
- Clinical Support Specialist working with Philips healthcare technology. Delivering education and clinical consultancy services to enhance customer satisfaction and system performance.
Responsibilities
- The Clinical Support Specialist is the ambassador of Philips ensuring customer satisfaction and business targets.
- Responsible for creating and delivering clinical education and consultancy services.
- Provides clinical service support to requests from all channels and communicates solutions or actions.
- Solutions provided both remotely or onsite, assisting with procedures and optimizing system usage.
- Key member of the clinical governance or service team, fostering collaboration.
- Ensures all clinical system changes are accurately captured and maintained.
- Advises on solution usage and engages users to improve workflows.
- Monitors system performance and operations by reviewing logs and managing escalations.
Requirements
- Vocational education within a clinical field, preferably with a specialist focus (e.g. postgraduate qualification).
- Minimum of 2–3 years of relevant clinical experience, with strong knowledge of clinical procedures, protocols, and operating environments.
- Demonstrates a customer‑first mindset, adapts quickly to new technologies, and stays current with clinical applications of relevant equipment.
- Works independently within established procedures, understands when to escalate appropriately, and requires guidance only for new or complex assignments.
- Fluent in English and Swedish, with strong verbal and written communication skills.
- Willingness to travel minimum 30% to customers.
Benefits
- Learn more about our business .
- Discover our rich and exciting history .
- Learn more about our purpose .
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative assisting customers with ferry bookings and inquiries. Responsible for maintaining high customer satisfaction in a fast - paced travel environment.
Associate Customer Care Representative managing customer inquiries and purchase orders. Opportunity for growth in a dynamic team within the chemical industry.
Production Support Specialist responsible for client application support and incident resolution in a digital solutions provider. Collaborates with various teams for optimal application performance and stability.
Customer Service Representative at Triad Financial Services managing mortgage inquiries and payments. Requires strong finance customer service skills and ability to operate under pressure.
Support & Distribution Specialist ensuring client satisfaction and efficient distribution processes at LANDR, a fast - growing audio company. Engage with users to resolve issues and maintain standards.
Customer Service Advisor managing technical queries for Polestar customers through various channels. Responsible for service quality and meeting customer satisfaction objectives.
Customer Service & Operations Analyst supporting contact centres. Identifying performance gaps and enhancing customer service processes while developing analytical skills.
Customer Care Senior Analyst role focused on training clients and resolving software issues. Joining a team at a leading tech company in digital innovation across Europe.
Customer Consultant at Skipton Building Society engaging with customers in Clitheroe & Barnoldswick Branches. Providing personalized solutions and exceptional service to meet customers' needs.