Customer Care Specialist assisting clients with inquiries and issues regarding Trading 212's products and services. Striving to maintain high customer satisfaction and service standards.
About the role
- Estagiário de Suporte ao Cliente com foco em contabilidade digital, atendendo médicos e resolvendo dúvidas sobre rotinas contábeis e financeiras.
Responsibilities
- Assist customers via chat, email, and phone, helping to resolve questions about accounting and financial routines
- Support users in the system and provide guidance on documents, deadlines, and tax obligations
- Log support tickets and route requests to the appropriate teams
- Contribute to maintaining a practical and accessible knowledge base
- Participate in the continuous improvement of support processes
Requirements
- Good written and verbal communication skills
- Organized, detail-oriented, and responsible
- Interest in learning about accounting applied to day-to-day practice
- Empathy and patience when interacting with customers
- Currently studying Accounting, Business Administration, Economics, or related fields
Benefits
- Continuous learning environment
- Opportunity to develop accounting knowledge applied to the healthcare market
- Culture that values innovation, experimentation, and professional growth
- Hands-on experience in customer support and accounting routines
- Hybrid work model
- Internship stipend
- Transportation allowance
- Conexa Saúde
- Psicologia Viva
- Wellhub
- Birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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