US
Univar SolutionsKey Account Support Specialist
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
About the role
- Full-time branch-based Customer Support role working 35 hours per week, including Saturdays
- Work across Lloyds and Halifax branches within a reasonable distance
- Help customers in-branch and support remotely via phone, social media, web-chat and video calls
- Resolve customer queries with empathy, care and integrity, taking time to give confidence in service
- Collaborate with colleagues to ensure customers' needs are met
- Participate in Skill Progression Framework to develop skills, take on activities and increase pay
- May involve homeworking when in hybrid locations subject to homeworking criteria
Requirements
- People person who is honest, genuine and caring about helping people with their finances
- Ability to quickly build relationships to give customers a fantastic experience
- Passion to put yourself in the customers' shoes, show empathy, act with care and integrity
- Commitment to deliver on promises and go above and beyond for customers
- Genuine teammate who collaborates closely with colleagues
- If in hybrid location, must meet Homeworking criteria (e.g. quiet, private room at home, stable internet connection)
- No previous financial services experience required
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time) with bank holidays on top
- A range of wellbeing initiatives
- Generous parental leave policies
- Salaries reviewed annually on 1 April
- Flexible working options and flexibility in when hours are worked
- Skill progression framework and professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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