Senior Manager responsible for product management and strategy in customer services at Capital One. Driving innovation through technology and leading cross - functional teams for enhanced customer experience.
About the role
- Customer Support Advisor at Hellios Information BV assisting clients in financial services. Build relationships, process payments, and ensure customer satisfaction with data validation.
Responsibilities
- As a Customer Support Advisor, you'll be integral to our operations team, building meaningful client relationships, ensuring seamless onboarding, and validating data with precision.
- With 40+ outbound calls daily, you'll be the voice of our services, showcasing benefits to our customers.
- Validate online questionnaires with precision.
- Log and update customer records accurately.
- Advise and process fee payments for customers.
- Utilise validation processes in our business system.
- Identify and implement process improvements.
- Actively participate in team meetings.
- Consistently meet or exceed personal targets.
- Escalate customer issues to the Project Manager.
Requirements
- Previous customer service experience.
- Working knowledge of data management, analysis, and process improvement.
- Proven ability to meet deadlines and targets through inbound and outbound calls.
- Adaptable to the evolving needs of a growing business.
- HBO-level education or equivalent (preferable).
- Exceptional accuracy, attention to detail, and organisational skills.
- Proficient in Excel and other MS Office applications.
- Articulate with a confident telephone manner.
- Strong interpersonal and communication skills.
- Commitment to delivering excellent customer service.
- Fluent in Dutch and English.
Benefits
- Competitive salary.
- 25 days holiday per annum.
- Holiday allowance.
- Home-to-work travel expenses.
- Refer a Friend scheme (applicable to some posts).
- Varied program of social events.
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