Assistant for Customer Service & Administration at Sylter Swim Academy, ensuring smooth operations and excellent customer experience. Engage in management tasks and support development in a leisure sports environment.
About the role
- Customer Support & Administration role at Sylter Swim Academy providing support to hotel guests and private individuals. Involves operations management, customer service, and platform maintenance.
Responsibilities
- Ensure the smooth operation of our platform and the various hotel locations.
- Manage availability and process bookings on our platform quickly and efficiently.
- Provide daily support to our customer service team, ensuring an excellent customer experience.
- Actively acquire and sell available swim sessions to new and existing customers.
- Actively support maintaining and improving the functionality of our service platform.
- Further develop and expand our Sylter Kids swimming course offerings.
- Maintain regular communication with the swim instructors to ensure smooth operations for trainers, hotels, and customers.
Requirements
- Completed commercial training or a degree in business administration, tourism, or a comparable qualification.
- Experience in operations management, ideally in the leisure, tourism, or sports sector.
- Strong organizational skills and initiative.
- Excellent communication skills and a strong service orientation.
- Fluent German (spoken and written); English skills are an advantage.
- Confident user of MS Office and common booking platforms, and comfortable with other software.
- Driver's license and the ability to be mobile.
Benefits
- A motivated team and an inspiring work environment.
- The opportunity to actively contribute to the development and growth of Sylter Swim Academy.
- Attractive terms and opportunities for professional development.
- Unique workplace with a high quality of life on the beautiful island of Sylt.
- A beautiful office with views over the Rantum Basin.
- Flexible working hours possible by agreement.
- We do not offer staff accommodation on Sylt or in Hamburg.
Job title
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