Customer Engagement Specialist enhancing the customer journey at Perry Homes. Managing digital leads and ensuring high - quality customer experiences across platforms.
About the role
- Customer Success Specialist providing onboarding and support for Krux's SaaS solutions in the mining industry. Responsible for customer relationship management, technical issues resolution, and product adoption.
Responsibilities
- Coordinate with the sales team on new clients to ensure a smooth transition to onboarding
- Act as a technical subject matter expert on KruxMetrix and KruxLog, empathetically guiding users through the use and optimization of the system
- Conduct training sessions to educate customers on existing and new features and best practices
- Establish and maintain long lasting relationships with key stakeholders within customer organizations
- Respond to customer queries in a timely and accurate manner, via phone, email or chat
- Act as a trusted advisor, understanding customer goals and challenges
- Monitor customer usage patterns and identify opportunities to drive increased product adoption
- Inform customers about new features and functionalities
- Collaborate with product and development teams to provide customer feedback
- Work closely with the sales team to ensure timely renewals and identify upsell opportunities
- Serve as the primary point of contact for customer inquiries and technical issues
Requirements
- BSc in Information Technology, Geology or other relevant diploma
- Experience as a Customer Support Specialist or similar CS role
- Experience with SaaS based products
- Familiarity with mining industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work, experience with Hubspot is an asset
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Benefits
- Flexible working hours
- Work from home options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Customer Success Manager responsible for the complete customer journey in a B2B SaaS startup. Driving client satisfaction and engagement throughout onboarding, support, and account management.
Customer Success Specialist providing support and advice on energy contracts for clients in France. Focus on enhancing customer experience and operational excellence in the energy sector.
Therapeutic Area Strategy Head leading a team in creating holistic portfolio strategies for Novartis. Focusing on cardio - renal - metabolic innovations and managing cross - functional collaborations.
Customer Success Analyst managing a portfolio of enterprise accounts for PerkinElmer's analytical solutions. Leveraging data to drive customer adoption and ensure long - term growth.
Customer Success Manager driving revenue growth and customer satisfaction for micro SMEs at Sleek. Innovating across corporate secretary, accounting, and fintech payments sectors.
Senior Manager leading the Strategic Accounts Customer Success team to improve customer engagement. Managing global team and processes while driving product adoption and retention in construction.
Partner Success Manager in Global Partner Organization facilitating partner success through effective deployment methodologies and collaboration. Focused on building relationships and managing high - risk projects for successful partnerships.
Customer - focused leader overseeing Customer Success across EMEA at Notion. Developing strategies, leading teams, and ensuring customer satisfaction through effective adoption and expansion.
Customer Success Manager ensuring maximum customer value from Qwilr. Managing accounts and driving engagement while delivering exceptional service across the customer lifecycle.