Manager, Client Success for Amplifi, overseeing dentsu accounts and delivering media effectiveness and efficiency. Leading client engagement through strong communication and collaboration with team members.
SA
Hybrid Customer Success Product Director, Adoption Strategy, Cloud Lead
Posted 2 months ago
About the role
- Customer Success Product Director leading strategy and research for cloud products to drive customer adoption. Focused on leveraging data and AI to enhance customer success experiences.
Responsibilities
- Lead research and strategy for our assigned cloud products.
- Leverage data to drive insights, build scalable frameworks for engagement, and provide strategic recommendations.
- Focus on the development of Product Led Growth strategies and scaling adoption across the Salesforce customer base.
- Design and implement a comprehensive methodology for baselining customer health and maturity.
- Develop predictive customer insights through cohort strategy and analyzing trends.
- Build a data-driven engine to identify feature expansion opportunities.
- Create and execute a dual-pronged engagement strategy for our customer base.
- Act as a thought leader within the Customer Success organization, researching and piloting new technologies.
Requirements
- 5+ years of experience in a strategic role within a B2B SaaS environment, such as Customer Success Strategy, Revenue Operations, Product Management, or Business Analytics.
- Proven experience using quantitative and qualitative data to drive strategic decisions, with proficiency in analyzing large datasets to uncover trends and insights.
- Demonstrated ability to design and launch successful, scalable programs or frameworks from the ground up.
- Exceptional communication and presentation skills, with the ability to translate complex data into a compelling strategic narrative for executive-level audiences.
- Proven track record of delivering strategy and insight work with measurable business outcomes
- Excellent cross-disciplinary collaboration skills and strong organizational agility
- Experience in navigating complex organizational issues and driving results using both collaborative and directive management styles.
- Self-starter and a high degree of motivation to go above and beyond the task at hand
- Familiarity with CRM landscape and Salesforce stack
- Bachelor's degree in Business, Economics, Statistics, Computer Science, or a related field.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Director of Customer Success overseeing strategy execution and team leadership at Float. Leading customer growth initiatives for the fintech company's business finance platform.
Lead Domain Architect at Farmers Insurance driving technical strategy for service contact centers. Transforming operations and ensuring seamless customer support with AI - enabled servicing stack.
Customer Success Lead building customer success and support function at an AI - native CRM startup. Driving product adoption and revenue expansion within best accounts in a hybrid role.
Customer Success Manager for SMB accounts managing engagement and retention. Focused on driving customer value and scalable outreach through strategic programs and data analysis.
Intern supporting Financial Crimes Risk Management, contributing to projects, analyzing data, and assisting with reporting. Working hybrid in Wilmington, DE office after training period.
Customer Success Specialist managing customer satisfaction and retention at BizzyCar. Engaging in onboarding and training to enhance customer experience with our platform.
Customer Success Representative managing SMB clients for Hapana, enhancing member experiences in the fitness industry. Collaborating cross - functionally and ensuring effective onboarding and client support.
CRM and Loyalty Specialist at Portobello Shop defining strategies for customer engagement and loyalty programs. Involvement in planning, execution, and project management for digital products.
Senior Customer Success Manager focusing on complex enterprise clients to drive value from Enable's solutions. Managing customer relationships and ensuring successful adoption of services throughout the partnership.