Assistant Manager managing Siebel CRM configuration and Activis - L2 support. Delivering technical support and ensuring customer satisfaction at Vodafone.
SA
Hybrid Customer Success Product Director, Adoption Strategy, Cloud Lead
Posted 4 months ago
About the role
- Customer Success Product Director leading strategy and research for cloud products to drive customer adoption. Focused on leveraging data and AI to enhance customer success experiences.
Responsibilities
- Lead research and strategy for our assigned cloud products.
- Leverage data to drive insights, build scalable frameworks for engagement, and provide strategic recommendations.
- Focus on the development of Product Led Growth strategies and scaling adoption across the Salesforce customer base.
- Design and implement a comprehensive methodology for baselining customer health and maturity.
- Develop predictive customer insights through cohort strategy and analyzing trends.
- Build a data-driven engine to identify feature expansion opportunities.
- Create and execute a dual-pronged engagement strategy for our customer base.
- Act as a thought leader within the Customer Success organization, researching and piloting new technologies.
Requirements
- 5+ years of experience in a strategic role within a B2B SaaS environment, such as Customer Success Strategy, Revenue Operations, Product Management, or Business Analytics.
- Proven experience using quantitative and qualitative data to drive strategic decisions, with proficiency in analyzing large datasets to uncover trends and insights.
- Demonstrated ability to design and launch successful, scalable programs or frameworks from the ground up.
- Exceptional communication and presentation skills, with the ability to translate complex data into a compelling strategic narrative for executive-level audiences.
- Proven track record of delivering strategy and insight work with measurable business outcomes
- Excellent cross-disciplinary collaboration skills and strong organizational agility
- Experience in navigating complex organizational issues and driving results using both collaborative and directive management styles.
- Self-starter and a high degree of motivation to go above and beyond the task at hand
- Familiarity with CRM landscape and Salesforce stack
- Bachelor's degree in Business, Economics, Statistics, Computer Science, or a related field.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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