Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
About the role
- Customer Success Operations Manager at Jiko establishing processes for Customer Success and Support to enhance customer experience. Collaborating with various teams to drive business growth and customer satisfaction.
Responsibilities
- Partner with the Director of Customer Success to establish key procedures and processes for the Customer Success and Support functions at Jiko
- Own and execute the operating rhythm for Customer Success and Support, including customer onboarding
- Collaborate with partners and stakeholders in Product, Engineering, Operations, Sales and Compliance to establish key customer feedback loops and help to drive prioritization of enhancements and new feature requests on the roadmap
- Act as subject matter expert and solution consultant on key customer and partner integrations and implementations
- Serve as key customer point of contact alongside Operations and Engineering for the early US ET morning window, especially coordinating cross-functionally on urgent and important items
Requirements
- 7–10+ years of professional experience, including 2+ years managing direct reports
- Proven background in Customer Success Operations, Customer Experience, and Customer Success or Support
- English fluency with exceptional communication skills and experience engaging sophisticated B2B and B2C customers
- Strong collaboration with Product and Engineering, with knowledge of best practices across both functions
- Experience with U.S. financial institutions and regulatory environments (FINRA broker-dealer, KYB/KYC, BSA, Reg E, fraud mitigation)
- Highly diligent, detail-oriented, and process-driven, with expertise in documentation and a passion for execution excellence
Benefits
- Opportunity to grow within a high-potential startup
- A collaborative, international and mission-driven team
- Modern tech stack and agile ways of working
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager engaging clients on their digital transformation journey with HPE solutions, ensuring optimal service adoption and customer satisfaction throughout their journey.
Customer Success Specialist guiding new customers through onboarding and building relationships. Focused on client engagement and retention in the property industry.
Client Success Director managing strategic relationships for a property intelligence company. Driving client engagement and ensuring long - term retention with measurable outcomes.
Customer Success Specialist in the real estate sector, providing onboarding and customer support. Focused on enhancing user experience and driving client retention.
SMB Customer Success Manager driving activation, retention, and growth across a portfolio at Sitemate in the tech industry with a focus on customer engagement.
Customer Success Manager for Sydney team driving customer activation and retention across built world industries, collaborating closely with Sales, Account Management, and Support teams.
Client Success Director managing strategic relationships with top real estate brokerage firms. Elevating client engagement and ensuring measurable value from data - enabled solutions in B2B environment.
Customer Success Manager guiding healthcare providers through onboarding and retaining relationships with Torch. Focused on delivering exceptional customer experience and understanding client needs.
Technical Success Manager responsible for troubleshooting and optimizing platform usage for APAC clients. Collaborating with internal teams and providing consultative guidance in a client - facing role.