Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
About the role
- Customer Success Operations Manager driving efficiency through system optimization and data analysis in a hybrid work environment. Focused on enhancing customer relationships and operational processes.
Responsibilities
- **What you will do**
- Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.)
- Design and implement scalable processes that support CSM workflows and customer lifecycle management
- Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement
- Partner with cross-functional teams to align CS Ops initiatives with broader business goals
- Automate routine tasks to increase CSM efficiency and reduce manual work
- Support onboarding, training, and enablement of CSMs on tools and processes
- Lead initiatives to improve data quality, segmentation, and actionable insights
- Track and report on KPIs related to retention, expansion, and customer satisfaction
- Identify opportunities for continuous improvement and operational excellence
Requirements
- **Skills we are looking for**
- 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment.
- Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams.
- Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions.
- Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros).
- Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results.
- Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion.
- Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks.
- Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement.
- Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels.
Benefits
- **To find out more**
- As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
- To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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