Customer Success Representative at Reconomy providing operational support for international clients. Collaborating with internal teams and monitoring supplier performance in a hybrid work environment.
About the role
- Customer Success Operations Manager driving efficiency through system optimization and data analysis in a hybrid work environment. Focused on enhancing customer relationships and operational processes.
Responsibilities
- **What you will do**
- Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.)
- Design and implement scalable processes that support CSM workflows and customer lifecycle management
- Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement
- Partner with cross-functional teams to align CS Ops initiatives with broader business goals
- Automate routine tasks to increase CSM efficiency and reduce manual work
- Support onboarding, training, and enablement of CSMs on tools and processes
- Lead initiatives to improve data quality, segmentation, and actionable insights
- Track and report on KPIs related to retention, expansion, and customer satisfaction
- Identify opportunities for continuous improvement and operational excellence
Requirements
- **Skills we are looking for**
- 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment.
- Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams.
- Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions.
- Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros).
- Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results.
- Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion.
- Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks.
- Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement.
- Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels.
Benefits
- **To find out more**
- As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
- To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Success Manager ensuring clients maximize DexoryView value and onboard successfully across UK and Europe. Develop strong relationships and provide training to key stakeholders while monitoring account health.
Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
VP of Customer Success leading a region's CSM team to enhance customer engagement and retention. Focusing on talent development and operational efficiency within the Mastercard framework.
Head of Customer Success leading customer onboarding and retention at Fairing, a marketing attribution platform. Defining modern customer success functions leveraging AI and analytics.
Team Lead CRM responsible for strategic and operational management of customer relationship management at BLUME2000. Leading a team and developing innovative campaigns for customer loyalty.
Director of Transportation Customer Success at Cardinal Health overseeing logistics operations and customer satisfaction. Leading a global team responsible for optimizing deliveries and managing transport systems.
Customer Engagement Specialist at LexisNexis engaging with customers to drive adoption and support retention. Collaborating with teams to influence product value propositions for legal tech solutions.
Customer Success Manager ensuring successful customer adoption of software and services at Rockwell Automation in Singapore. Collaborating with teams to maximize customer satisfaction and retention.
Customer Success Manager driving software adoption and customer value for Rockwell Automation. Helping high - value strategic customers achieve measurable outcomes from software and services in Australia.