Director of Customer Success overseeing strategy execution and team leadership at Float. Leading customer growth initiatives for the fintech company's business finance platform.
About the role
- Lead customer onboarding, training and retention efforts for our digital platform. Work cross-functionally to design tailored success plans and maximize customer value.
Responsibilities
- Ensure the success and satisfaction of customers using our digital platform.
- Support customer onboarding and training.
- Manage customer relationships and coordinate internal customer-related matters.
- Collaborate with cross-functional teams to improve the customer experience.
- Develop and implement tailored Customer Success plans.
- Deliver trainings and workshops to maximize customer value.
Requirements
- 4+ years of experience in a Customer Success or Account Management role.
- Bonus: Experience supporting clients in the insurance industry.
- Familiarity with CRM software and tools.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- Team-player mentality.
- Excellent written and verbal communication skills.
- Fluent in German and English (French is a plus).
Benefits
- Motivating work environment: Join a committed team and an environment that encourages ownership.
- Hybrid setup: Benefit from the flexibility of our hybrid working model.
- Home-office allowance: CHF 200.– for your home office.
- Internet allowance: Monthly subsidy for internet costs.
- Flexible working hours.
- Learning budget: Annual budget of CHF 1,500 for professional development.
- Well-being: Supportive environment with mental-health sessions.
- Team events: Monthly inspiring events.
- Team retreats: Twice-yearly team trips.
- Travel & commuting: Coverage of the SBB half-fare travel card (Halbtax).
- Paid vacation: 27 paid vacation days per year.
- Wellness budget: Flexible budget for individual well-being.
- Parental and adoption leave: Additional days off for family phases.
- Digital nomad option: Opportunity to work from abroad after 3 years.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Lead Domain Architect at Farmers Insurance driving technical strategy for service contact centers. Transforming operations and ensuring seamless customer support with AI - enabled servicing stack.
Customer Success Lead building customer success and support function at an AI - native CRM startup. Driving product adoption and revenue expansion within best accounts in a hybrid role.
Customer Success Manager for SMB accounts managing engagement and retention. Focused on driving customer value and scalable outreach through strategic programs and data analysis.
Intern supporting Financial Crimes Risk Management, contributing to projects, analyzing data, and assisting with reporting. Working hybrid in Wilmington, DE office after training period.
Customer Success Specialist managing customer satisfaction and retention at BizzyCar. Engaging in onboarding and training to enhance customer experience with our platform.
Customer Success Representative managing SMB clients for Hapana, enhancing member experiences in the fitness industry. Collaborating cross - functionally and ensuring effective onboarding and client support.
CRM and Loyalty Specialist at Portobello Shop defining strategies for customer engagement and loyalty programs. Involvement in planning, execution, and project management for digital products.
Senior Customer Success Manager focusing on complex enterprise clients to drive value from Enable's solutions. Managing customer relationships and ensuring successful adoption of services throughout the partnership.
Customer Success Manager responsible for leveraging AI to drive technology adoption and client success in Brazil for Zendesk. Engage with clients to maximize value realization and strengthen partnerships.