Own discovery and qualification of client needs, track product usage behavior, lead impact-focused reviews, and coordinate VRIFY’s Advisory Practice to deliver expert insight
Collaborate with Sales to understand customer goals, success criteria, and buying motivations; ensure smooth transitions from Sales to implementation
Inform onboarding journeys tailored to project lifecycle, stakeholder roles, and strategic outcomes; deliver product and process training sessions
Capture and document initial and ongoing discovery insights into customer records
Serve as the primary lifecycle owner for your account portfolio, managing communication, experience, and value delivery across touchpoints
Develop and execute tailored Client Success Plans refreshed quarterly based on evolving project data and client objectives
Lead regular structured impact reviews (business reviews, milestone reflections) incorporating usage data and visual storytelling to demonstrate ROI
Track product behavior, platform engagement, and adoption trends, proactively addressing gaps and friction
Use a Discovery Framework to assess emerging client needs and route clients to VRIFY’s Advisory Practice using intake templates and structured referrals
Follow through post-engagement to ensure clients received value and integrate outcomes into future planning
Identify repeatable advisory opportunities, maintain high levels of client health, satisfaction, and platform loyalty
Identify and influence upsell/cross-sell opportunities in partnership with Account Management and prepare for renewals
Turn clients into advocates by promoting VRIFY usage in external presentations, IR meetings, and press engagements
Collaborate with Advisors, Project Delivery, and Product to surface client insights and usage data to guide business decisions and roadmap planning
Act as the voice of the customer within the organization and champion client feedback for improvement of onboarding or advisory playbooks
Requirements
Bachelor’s degree in Business Administration, Marketing, Geology, or a related field
Advanced degrees or professional certifications related to mining or capital markets are highly desirable
6+ years of experience in a Customer Success, Account Management, or related role, preferably in the technology or mining industry
Proven track record of managing client relationships and delivering successful outcomes
Strong understanding of the mining industry and the challenges faced by mining companies
Familiarity with AI and technology solutions within the mining industry is a plus
Strong consultative communication and listening skills
Familiarity with discovery frameworks and solution qualification
Ability to interpret product usage data and spot actionable patterns
Experience running structured reviews and impact presentations
Comfort using CRM and CSM tools (Salesforce, Vitally etc.)
Knowledge of the mining lifecycle and technical reporting (a plus)
Must be authorized to work in Canada
Professional References and completion of a background check will be required
Benefits
Base Salary ($80,000 - $100,000/Annually)
Bonus
Health Benefits: Extensive coverage, medical, dental, and vision plans
Paid Time Off (PTO): Including vacation days, sick days, personal days, public holidays plus extra time during holiday season
Work-Life Balance: Flexible work hours, remote work options
Professional Development: Career growth program to help our team unlock their full potential and advance their career
Wellness Programs: Fitness allowance, work from home allowance, mental health support
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