Operations and Customer Success Lead managing corporate wellness programs in India for International SOS. Liaising with clients and overseeing service delivery with a strong focus on digital health initiatives.
About the role
- Customer Success Manager driving client engagement at Pontosense's innovative wellness technology company. Act as strategic partner facilitating onboarding and long-term success for clients with a focus on safety and wellbeing.
Responsibilities
- Serve as the main point of contact for clients focused on safety, wellbeing, and independence
- Act as a long-term strategic partner, continuously supporting clients with best practices, optimization opportunities, and tailored success plans
- Manage end-to-end onboarding, from kickoff to activation, ensuring clients experience a smooth rollout and quick time-to-value
- Drive proactive engagement through value-based communication
- Partner with internal teams to identify opportunities for process improvement
- Monitor account health, usage, and performance metrics to identify potential risks and opportunities for growth
- Collaborate with Product and Sales teams on renewal, cross-sell, or expansion discussions
- Advocate for our customers internally
Requirements
- Experienced in customer success, account management, or client operations
- Confident working directly with clients across multiple levels of an organization
- Skilled at balancing relationship management with results
- A clear and thoughtful communicator who can translate technical concepts into meaningful value for clients
- Comfortable collaborating cross-functionally with Sales, Product, and Operations teams
- Exposure to account growth, retention, or cross-sell initiatives is an asset
- Experience in AgeTech, healthcare, or wellbeing technology is an asset.
Benefits
- Competitive compensation and performance-based growth opportunities
- Comprehensive health and wellness benefits
- Flexible, hybrid work environment that values autonomy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Analista de Requisitos SR at SCForce focusing on marketing and CRM solutions through innovative technologies. Collaborating with teams to enhance client sales potential and brand strength.
Customer Success Director leading strategic partnerships for an enterprise SaaS provider in Australia. Guiding clients through regulatory landscapes and maximizing platform value for long - term growth.
Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.
Director of Customer Success at Behaviorally leading strategic client relationships and driving commercial growth. Elevating the impact of behavioral insights for top brands.
Customer Success Representative for Anova handling customer relations in IIoT solutions. Assisting customers with hardware, software, and ensuring successful integration and relationships.
Product Manager leading Salesforce CRM platform capabilities at Ford Credit. Collaborating with cross - functional teams to drive innovation and improve customer experiences.
Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
VP of Customer Success at Amperity driving customer satisfaction and retention through a high - performing team. Leading customer onboarding and success while collaborating cross - functionally with key stakeholders.
Customer Success Manager at Tanium supporting customers in Tokyo's hybrid work environment. Ensuring successful outcomes and driving value from the Tanium platform with key clients.