Intern for Partners Success at Conekta ensuring client satisfaction and fostering loyalty through onboarding and account management activities.
About the role
- Customer Success Manager enhancing customer engagement and success through innovative strategies at Togetherwork. Focused on SaaS and technology solutions to support customer relationships.
Responsibilities
- Execute one-to-many customer success strategies using digital tools, automation, and scalable programs.
- Build, refine, and deploy product-specific customer success playbooks that guide onboarding, adoption, and renewal.
- Ensure customers are supported throughout their lifecycle with timely, relevant resources and touchpoints.
- Partner with internal teams to create and maintain customer-facing assets (e.g., webinars, help articles, training modules).
- Track and analyze customer health metrics (adoption, usage, satisfaction) to identify risks and opportunities.
- Capture and share customer insights to inform product improvements and internal processes.
- Work closely with Product, Support, and Marketing to align customer success efforts with broader company goals.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
- Experience supporting SaaS or technology products, ideally across multiple customer segments.
- Strong analytical mindset and experience using data to drive decision-making
- Excellent leadership, communication, and change-management skills
- Ability to collaborate across departments in a dynamic, fast-paced environment
Benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match up to 4%
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Assistant Manager managing Siebel CRM configuration and Activis - L2 support. Delivering technical support and ensuring customer satisfaction at Vodafone.
Partner Success Manager managing key accounts for Abridge's AI healthcare platform. Driving partner relationships and ensuring operational excellence in partner engagement.
Client Success Manager responsible for enhancing customer satisfaction with Bazaarvoice's products. Engaging with EMEA clients to drive value through effective account management and relationship building.
Customer Success Supervisor at UPS focusing on client satisfaction and retention in Eastern New Hampshire & Southern Maine. Managing multiple customers and driving revenue growth.
Customer Success Manager at S&P Global overseeing client journeys from onboarding to renewal. Driving platform adoption and ensuring high satisfaction among key accounts in the financial sector.
Intern at CIEE supporting youth employment and integration initiatives. Collaborating on relationship - building and performance indicators in São Paulo, Brazil.
Analista de CRM Jr. at CIEE, collecting and analyzing data to improve business processes and support teams. Collaborating with various teams and presenting data insights.
Junior Customer Success Analyst responsible for B2B client management at Amcham Brasil. Engaging in a dynamic environment to achieve successful outcomes for various enterprises.
Martech Specialist optimizing clients' HubSpot ecosystems and implementing automation workflows. Collaborating with teams to boost clients' internal capabilities.