Senior Customer Success Manager responsible for developing relationships with prestigious law firms. Focusing on strategic partnerships and driving customer expansion in the legal tech industry.
About the role
- Customer Success Manager at BrightEdge serving as a strategic partner for clients in digital marketing. Guiding customers in maximizing platform adoption and ensuring satisfaction.
Responsibilities
- Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals.
- Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value.
- Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
- Prepare and execute on quarterly customer success plans.
- Add value and platform expertise to grow customer usage of BrightEdge within each account: Introduce new features and best practices.
- Develop new materials - presentations, roll-out plans, and proposals.
- Track and report on key metrics for customer success.
Requirements
- 1+ years of direct customer facing experience.
- Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required.
- Experience working with stakeholders at all levels.
- Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills.
- Knowledge of or interest in digital marketing preferred.
Benefits
- Comprehensive medical, dental, and vision insurance
- Generous paid time off and company holidays
- A close-knit, collaborative office culture
- Fully stocked kitchen
- Quarterly regular team events
- The chance to make a real impact on the future of our workplace and our company
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Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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