Client Success Manager driving engagement and adoption for Collinson’s client travel ecosystem. Collaborating across teams to shape and deliver the client product success strategy.
About the role
- Customer Success Manager guiding mid-market and large enterprises through every stage of their journey. Ensuring measurable outcomes and long-term value realization with Bolster's AI-driven SaaS platform for fraud protection.
Responsibilities
- Drive value realization by aligning Bolster’s solutions with customer outcomes — continuously uncovering use cases and opportunities to expand adoption.
- Own a portfolio of enterprise and mid-market customers, ensuring success across varied business needs and engagement styles.
- Serve as a trusted advisor — leading Executive Business Reviews, sharing best practices, and ensuring customers gain measurable value from Bolster.
- Act as a first line of support for key accounts, triaging issues, guiding troubleshooting, and collaborating with Engineering and Support to ensure rapid resolution.
- Communicate across channels (Slack, Zoom, email, ticketing, and community forums) while balancing multiple customer priorities with poise.
- Collaborate cross-functionally with Sales, Product, Engineering, and Marketing to deliver a seamless customer experience.
- Identify patterns and insights across your customer base — surfacing common challenges, feature requests, and success stories to inform product development.
- Contribute to scalable success by crafting playbooks, templates, and customer-facing resources.
- Champion adoption, expansion, and renewal, driving customer satisfaction and growth across your book of business.
Requirements
- 4+ years of experience in Customer Success, Account Management, or Strategic Consulting, ideally in enterprise SaaS or security technology.
- Demonstrated success managing enterprise and mid-market customers with complex technical use cases.
- Curious, proactive, and resourceful — you don’t wait for answers; you seek them out and share what you learn.
- Comfortable acting as a first responder to customer questions or issues; you know when to solve independently and when to escalate.
- Strong ability to multi-task and prioritize in an omnichannel, fast-moving environment.
- Excellent communication and storytelling skills — able to translate technical concepts into business outcomes.
- Strong interpersonal skills and experience building trust-based, long-term customer relationships.
- Track record of operating with outcome-based thinking — focusing on measurable success for both the customer and the business.
Benefits
- Excellent medical, dental, and vision insurance
- Flexible time off + paid holidays.
- Equity + 401(k) plan
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager at Daloopa ensuring buy - side clients achieve impactful outcomes. Building partnerships and collaborating with a global team to enhance customer experience.
Senior Customer Success Partner guiding enterprise customers through their influencer marketing journey. Leading to platform adoption and value realization with trusted relationships.
CRM Analyst focusing on engagement and profitability strategies, constructing new flows and optimizing campaigns within a multidisciplinary team.
Senior Customer Success Manager at Brevo focusing on enterprise clients and driving success strategies. Collaborating cross - functionally to ensure customer satisfaction and account growth.
Customer Success leader with a focus on building and scaling high - performing SaaS teams across EMEA. Collaborating closely with Sales and Product teams to drive customer value and retention.
Customer Success leader at SafetyCulture developing high - performing SaaS teams across EMEA. Focusing on strategic customer outcomes, retention, and sustainable business impact in fast - moving environments.
Customer Success Manager responsible for developing relationships with customers at dLocal, a fintech firm. Collaborating cross - functionally and leveraging customer insights to achieve success.
Customer Success Growth Manager driving outbound expansion within existing customer base at Yodeck SaaS company. Aiming to unlock growth through engagement signals and pipeline generation.
Client Success Manager facilitating client relationships at FE fundinfo, a leading investment management technology company. Guiding clients to succeed with products and services in the finance sector.