Hybrid Customer Success Manager

Posted 2 weeks ago

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About the role

  • Drive value realization by aligning Bolster’s solutions with customer outcomes — continuously uncovering use cases and opportunities to expand adoption.
  • Own a portfolio of enterprise and mid-market customers, ensuring success across varied business needs and engagement styles.
  • Serve as a trusted advisor — leading Executive Business Reviews, sharing best practices, and ensuring customers gain measurable value from Bolster.
  • Act as a first line of support for key accounts, triaging issues, guiding troubleshooting, and collaborating with Engineering and Support to ensure rapid resolution.
  • Communicate across channels (Slack, Zoom, email, ticketing, and community forums) while balancing multiple customer priorities with poise.
  • Collaborate cross-functionally with Sales, Product, Engineering, and Marketing to deliver a seamless customer experience.
  • Identify patterns and insights across your customer base — surfacing common challenges, feature requests, and success stories to inform product development.
  • Contribute to scalable success by crafting playbooks, templates, and customer-facing resources.
  • Champion adoption, expansion, and renewal, driving customer satisfaction and growth across your book of business.

Requirements

  • 4+ years of experience in Customer Success, Account Management, or Strategic Consulting, ideally in enterprise SaaS or security technology.
  • Demonstrated success managing enterprise and mid-market customers with complex technical use cases.
  • Curious, proactive, and resourceful — you don’t wait for answers; you seek them out and share what you learn.
  • Comfortable acting as a first responder to customer questions or issues; you know when to solve independently and when to escalate.
  • Strong ability to multi-task and prioritize in an omnichannel, fast-moving environment.
  • Excellent communication and storytelling skills — able to translate technical concepts into business outcomes.
  • Strong interpersonal skills and experience building trust-based, long-term customer relationships.
  • Track record of operating with outcome-based thinking — focusing on measurable success for both the customer and the business.

Benefits

  • Excellent medical, dental, and vision insurance
  • Flexible time off + paid holidays.
  • Equity + 401(k) plan

Job title

Customer Success Manager

Job type

Experience level

Mid levelSenior

Salary

$100,000 - $160,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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