Customer Support Specialist helping German SMEs through effective use of finance software. Onboarding clients and resolving queries via chat and phone support.
About the role
- Customer Success Manager assisting farmers using AI technology for farming efficiency and profitability. Ensuring training and support to maximize technology adoption and success.
Responsibilities
- Leverage your skills in customer success, communication, and problem-solving to help customers succeed using our technology.
- Ensure high-quality training, deployment, and implementation of technology across farms.
- Take significant ownership over customer support, resolving issues and ensuring success with our product.
- Own new farm onboarding and implementation function, helping technology integrate seamlessly with new farms.
- Execute and enhance our customer training procedures for easy learning of our technology.
- Perform regular check-ins with customers to ensure they see success and identify issues for feedback to sales and engineering teams.
Requirements
- Outstanding, customer-centric communication skills.
- Ability to communicate complex technology topics from our engineering team to our customers.
- Comfortable with tackling ambiguous, complex challenges.
- Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.
- Comfortable with frequent travel (up to 20% of time at farms in Northern California, 20% in Southern California, 20% in Washington).
- Experience working with ERP systems and CRMs (HubSpot, Salesforce).
- Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate.
Benefits
- Comprehensive Health, Vision, and Dental coverage, and we cover 100% of the premium
- Equity compensation as an early employee
- Close-knit and highly driven team environment
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