Hybrid Customer Success Manager

Posted 3 weeks ago

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About the role

  • Leverage your skills in customer success, communication, and problem-solving to help customers succeed using our technology.
  • Ensure high-quality training, deployment, and implementation of technology across farms.
  • Take significant ownership over customer support, resolving issues and ensuring success with our product.
  • Own new farm onboarding and implementation function, helping technology integrate seamlessly with new farms.
  • Execute and enhance our customer training procedures for easy learning of our technology.
  • Perform regular check-ins with customers to ensure they see success and identify issues for feedback to sales and engineering teams.

Requirements

  • Outstanding, customer-centric communication skills.
  • Ability to communicate complex technology topics from our engineering team to our customers.
  • Comfortable with tackling ambiguous, complex challenges.
  • Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.
  • Comfortable with frequent travel (up to 20% of time at farms in Northern California, 20% in Southern California, 20% in Washington).
  • Experience working with ERP systems and CRMs (HubSpot, Salesforce).
  • Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate.

Benefits

  • Comprehensive Health, Vision, and Dental coverage, and we cover 100% of the premium
  • Equity compensation as an early employee
  • Close-knit and highly driven team environment

Job title

Customer Success Manager

Job type

Experience level

Mid levelSenior

Salary

$115,000 - $145,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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