Hybrid Customer Success Manager

Posted last month

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About the role

  • Partner with clients to ensure the successful implementation and adoption of Traackr.
  • Work closely with global enterprise clients, delivering a best-in-class customer experience and helping them achieve their influencer program goals.
  • Build strong customer relationships, optimize product usage, and drive measurable success for clients through the delivery of tailored solutions and support.
  • Develop and execute personalized onboarding and training plans for new clients, ensuring they effectively learn and adopt the Traackr platform. Provide coaching and use case analysis to facilitate early success.
  • Establish critical success metrics for clients' influencer programs, ensuring both quantitative and qualitative measures are in place to track progress and outcomes.
  • Leverage insights into current program gaps and opportunities to highlight the benefits of Traackr’s product and align with clients' strategic objectives.
  • Continuously track and address product adoption, ensuring clients are fully utilizing Traackr’s capabilities to meet their goals.
  • Work closely with Client Partners and fellow Customer Success Managers to implement strategic account management, identifying and escalating any signals of risk and exploring opportunities for account growth.

Requirements

  • 5+ years of experience as a Customer Success Manager, preferably working with global enterprise clients.
  • Strong understanding of SaaS technology, particularly in marketing or communication ecosystems, with experience supporting marketing products or technologies.
  • Experience in beauty or influencer marketing is highly preferred.
  • Excellent public speaking, presentation, and facilitation skills, with experience leading dynamic workshops for both small and large groups.
  • Strong written and verbal communication skills across multiple geographies, with the ability to engage with clients at all organizational levels.
  • A collaborative and team-oriented mindset, contributing to both individual success and team goals.
  • Experience working in a consultative capacity with clients, including running workshops, delivering presentations, and discussing goals and program outcomes with senior stakeholders.
  • Bachelor’s degree or higher.

Benefits

  • Competitive Salary
  • Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
  • Coworking Office Subscription for Collaborative Spaces
  • Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*
  • Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
  • Paid Parental Leave to Support Quality Time with Your Loved Ones
  • Career Development, including Internal and External Training Opportunities

Job title

Customer Success Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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