Partner with clients to ensure the successful implementation and adoption of Traackr.
Work closely with global enterprise clients, delivering a best-in-class customer experience and helping them achieve their influencer program goals.
Build strong customer relationships, optimize product usage, and drive measurable success for clients through the delivery of tailored solutions and support.
Develop and execute personalized onboarding and training plans for new clients, ensuring they effectively learn and adopt the Traackr platform. Provide coaching and use case analysis to facilitate early success.
Establish critical success metrics for clients' influencer programs, ensuring both quantitative and qualitative measures are in place to track progress and outcomes.
Leverage insights into current program gaps and opportunities to highlight the benefits of Traackr’s product and align with clients' strategic objectives.
Continuously track and address product adoption, ensuring clients are fully utilizing Traackr’s capabilities to meet their goals.
Work closely with Client Partners and fellow Customer Success Managers to implement strategic account management, identifying and escalating any signals of risk and exploring opportunities for account growth.
Requirements
5+ years of experience as a Customer Success Manager, preferably working with global enterprise clients.
Strong understanding of SaaS technology, particularly in marketing or communication ecosystems, with experience supporting marketing products or technologies.
Experience in beauty or influencer marketing is highly preferred.
Excellent public speaking, presentation, and facilitation skills, with experience leading dynamic workshops for both small and large groups.
Strong written and verbal communication skills across multiple geographies, with the ability to engage with clients at all organizational levels.
A collaborative and team-oriented mindset, contributing to both individual success and team goals.
Experience working in a consultative capacity with clients, including running workshops, delivering presentations, and discussing goals and program outcomes with senior stakeholders.
Bachelor’s degree or higher.
Benefits
Competitive Salary
Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
Coworking Office Subscription for Collaborative Spaces
Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*
Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
Paid Parental Leave to Support Quality Time with Your Loved Ones
Career Development, including Internal and External Training Opportunities
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