Hybrid Customer Success Manager

Posted 2 weeks ago

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About the role

  • Lead post-sales efforts to build processes and procedures that deliver customer value
  • Act as a single point of contact for customers with support from Professional Services, Education and Technical Support
  • Be a superuser of all Revinate products and drive adoption across accounts
  • Provide coaching, education, and regular customer reviews/virtual workshops to improve product usage
  • Deliver best practices and identify areas for improvement to increase customer success
  • Build relationships across customer organizations to ensure engagement
  • Capture and prioritize product feedback and use cases for the Product team
  • Manage renewals and identify upsell opportunities in coordination with Sales

Requirements

  • 2+ years of experience in account management, consultative sales, and/or business consulting, preferably within a SaaS model
  • Proven record of driving customer adoption, revenue retention, and account growth in a SaaS company
  • Strong knowledge of account management, including presentation skills and opportunity management
  • Strong technical knowledge and negotiation skills
  • Experience in sales methodologies to prospect, consult, create proposals, negotiate terms, and close sales/renewals
  • Must be a self-starter with little supervision required
  • Ability to negotiate issues with peers, partners, and customers using a Win/Win philosophy
  • Hospitality experience is a plus
  • Travel is required

Benefits

  • Competitive salary & quarterly bonus
  • Benefits Package: Comprehensive Medical for you and your family
  • Time off: Annual Leave and Parental Leave
  • Extraordinary culture: Focused on learning and every employee’s personal and professional development
  • Amazing co-workers: Passionate, high performing, collaborative team
  • Amazing location: our Singapore office is centrally located in the CBD

Job title

Customer Success Manager

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridIndia

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