Customer Success Manager strengthening client relationships for Arago, a consulting group in digital transformation. Managing contracts, client escalations, and ensuring satisfaction with services.
About the role
- Lead post-sales adoption and growth for Revinate's hospitality direct-revenue SaaS in APAC. Manage renewals, upsells, customer education and product feedback.
Responsibilities
- Lead post-sales efforts to build processes and procedures that deliver customer value
- Act as a single point of contact for customers with support from Professional Services, Education and Technical Support
- Be a superuser of all Revinate products and drive adoption across accounts
- Provide coaching, education, and regular customer reviews/virtual workshops to improve product usage
- Deliver best practices and identify areas for improvement to increase customer success
- Build relationships across customer organizations to ensure engagement
- Capture and prioritize product feedback and use cases for the Product team
- Manage renewals and identify upsell opportunities in coordination with Sales
Requirements
- 2+ years of experience in account management, consultative sales, and/or business consulting, preferably within a SaaS model
- Proven record of driving customer adoption, revenue retention, and account growth in a SaaS company
- Strong knowledge of account management, including presentation skills and opportunity management
- Strong technical knowledge and negotiation skills
- Experience in sales methodologies to prospect, consult, create proposals, negotiate terms, and close sales/renewals
- Must be a self-starter with little supervision required
- Ability to negotiate issues with peers, partners, and customers using a Win/Win philosophy
- Hospitality experience is a plus
- Travel is required
Benefits
- Competitive salary & quarterly bonus
- Benefits Package: Comprehensive Medical for you and your family
- Time off: Annual Leave and Parental Leave
- Extraordinary culture: Focused on learning and every employee’s personal and professional development
- Amazing co-workers: Passionate, high performing, collaborative team
- Amazing location: our Singapore office is centrally located in the CBD
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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